Front Office Representative

2 weeks ago


Kolkata, West Bengal, India AccorHotel Full time

Front Office Representative

We are seeking a highly skilled Front Office Representative to join our team at AccorHotel. As a Front Office Representative, you will be responsible for providing exceptional service to our guests from the moment they arrive through to their departure.

Key Responsibilities:

  • Greet and check-in guests, respond to requests, and settle accounts while providing exceptional service.
  • Take initiative to add a personalized experience for our guests.
  • Proudly promote the hotel facilities and look for opportunities to enhance a guest's stay through upselling.
  • Maintain high standards of customer service at the Reception desk so that customer expectations are consistently exceeded.
  • Responsible for day-to-day operations of the Front Office Department.

Requirements:

  • Relevant diploma/degree in Hotel Management.
  • Minimum 12 years of experience.
  • Excellent multitasking, problem-solving, service orientation, and interpersonal team skills.
  • Displays high levels of flexibility, initiative, sincerity, and teamwork.
  • Knowledge of Opera would be an advantage.

Working Conditions:

No remote work. Full-time employment.



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