
Senior Technical Support Associate
2 weeks ago
Job Summary
">We are seeking a highly skilled and experienced Technical Support Specialist to join our team.
- Provide technical support to clients via phone, email, or chat.
- Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
- Maintain accurate records of customer interactions using CRM software.
- Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment with rotational shifts including night shifts.
In this role, you will have the opportunity to develop your technical skills and work with a diverse team.
Key Responsibilities:
- Provide technical assistance to clients through various channels.
- Investigate and resolve technical issues in a timely and efficient manner.
- Maintain accurate records of customer interactions.
- Meet performance targets for quality metrics.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong technical skills.
- Ability to work with a diverse team.
Working Conditions:
- Fast-paced environment with rotational shifts.
- Night shifts may be required.
Benefits:
- Opportunity to develop technical skills.
- Chance to work with a diverse team.
Software applications, hardware devices, network connectivity, CRM software.
-
Senior Support Associate
2 weeks ago
Udaipur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000Job Title: Senior Support AssociateAbout the Role:We are seeking a highly skilled and proactive support associate to provide executive-level assistance to our senior leadership team.Key Responsibilities:Manage complex schedules, appointments, and travel arrangements.Handle high-priority correspondence, emails, and calls on behalf of our executives.Coordinate...
-
Multilingual Technical Support Specialist
2 weeks ago
Udaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 10,00,000Help Desk AssociateWe are seeking a highly skilled and fluent communicator to join our global support team. As the primary point of contact for users across international regions, you will handle technical support queries related to mobile devices and services through phone calls, emails, and chats.As an Associate – Help Desk, you will be responsible for...
-
Technical Support Specialist
2 weeks ago
Udaipur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000Service Delivery ExpertAs a Service Delivery Expert, you will serve as the primary point of contact for IT support, ensuring prompt and effective resolution of technical issues while maintaining high levels of customer satisfaction.Key responsibilities include:Providing first-level technical support to efficiently resolve incidents.Managing service requests,...
-
Senior Technical Support Specialist
1 week ago
Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000Technical Support Experts SoughtWe are looking for highly skilled technical support professionals to join our team. As a key member, you will provide advanced technical assistance, resolve complex issues and collaborate with colleagues to deliver exceptional customer service.Key Responsibilities:Resolve intricate technical problems for customersCollaborate...
-
US Tax Consultant
1 week ago
Udaipur, Rajasthan, India beBeeTax Full time ₹ 4,00,000 - ₹ 6,00,000Senior Tax ProfessionalTitle: US Tax – Senior Associate-(1065/1120)The primary role of a Senior Executive is to review the work prepared by associates and advanced associates on moderate to complex tax returns. This involves fostering a collaborative relationship with associates and managers.We strive to create a positive and supportive work environment...
-
Senior Technical Support Engineer
1 week ago
Udaipur, Rajasthan, India beBeeTechnical Full time US$ 1,00,000 - US$ 1,20,000We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support to customers and partners, analyzing complex issues, and developing solutions.Key ResponsibilitiesProvide technical support to customers and partners via phone, email, or in-personAnalyze complex technical...
-
Senior Technical Expert
2 weeks ago
Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 10,89,000 - ₹ 15,58,200Technical Support RoleThis is a Senior Technical Support Engineer position where you will be providing technical expertise to customers and internal stakeholders.Main ResponsibilitiesResolve customer issues through effective troubleshooting and logical reasoning.Be an expert in product upgrades, hotfix lifecycles, and maintaining technical...
-
Help Desk Support Associate
2 weeks ago
Udaipur, Rajasthan, India beBeeSupport Full time ₹ 6 - ₹ 8Job Title: Help Desk Support AssociateWe are seeking a skilled and dedicated individual to join our support team. As a help desk support associate, you will play a vital role in providing exceptional customer service to our clients.About the Role:This is an exciting opportunity for a motivated and results-driven professional to take on new challenges and...
-
Technical Support Executive
2 weeks ago
Udaipur, Rajasthan, India YoCharge Full time US$ 40,000 - US$ 80,000 per yearCompany DescriptionYoCharge is a digital platform designed to enable smart charging for electric vehicles. We assist Charge Point Operators in launching, operating, and scaling their EV Charging Business. Our goal is to facilitate efficient and scalable solutions for the growing demand for electric vehicle infrastructure.Role DescriptionThis is a full-time,...
-
Technical Support Specialist
2 weeks ago
Udaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 20,00,000Job Title:Technical Support LiaisonJob Description:This role requires someone who can bridge the gap between technical knowledge and business operations, providing both technical support and strategic insights for process improvements.We are seeking an individual with exceptional customer service skills and a strong technical background to fill this key...