Senior Technical Support Associate

2 weeks ago


Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 99,99,999

Job Summary

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We are seeking a highly skilled and experienced Technical Support Specialist to join our team.

  • Provide technical support to clients via phone, email, or chat.
  • Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
  • Maintain accurate records of customer interactions using CRM software.
  • Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment with rotational shifts including night shifts.

In this role, you will have the opportunity to develop your technical skills and work with a diverse team.

Key Responsibilities:

  • Provide technical assistance to clients through various channels.
  • Investigate and resolve technical issues in a timely and efficient manner.
  • Maintain accurate records of customer interactions.
  • Meet performance targets for quality metrics.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong technical skills.
  • Ability to work with a diverse team.

Working Conditions:

  • Fast-paced environment with rotational shifts.
  • Night shifts may be required.

Benefits:

  • Opportunity to develop technical skills.
  • Chance to work with a diverse team.
Technical Skills:

Software applications, hardware devices, network connectivity, CRM software.



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