Multilingual Technical Support Specialist
2 weeks ago
We are seeking a highly skilled and fluent communicator to join our global support team. As the primary point of contact for users across international regions, you will handle technical support queries related to mobile devices and services through phone calls, emails, and chats.
As an Associate – Help Desk, you will be responsible for troubleshooting and resolving complex issues while working closely with international teams to ensure efficient issue resolution.
Key Responsibilities:- Provide multilingual customer support via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in multiple languages
- Ability to work in a 24/7 rotational shift environment
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
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