Technical Application Support Specialist
5 days ago
We are seeking a skilled and driven technical professional to support our business operations. This role sits at the heart of our organization, providing daily technical assistance across key areas.
Key Responsibilities:- Act as a front-line responder within the technical support team, resolving incidents and service requests raised by users.
- Maintain and manage problem tickets in line with the problem management process, ensuring accurate documentation and resolution tracking.
- Develop and maintain deep functional knowledge of our bespoke trading application, acting as a subject matter expert for users and internal teams.
- Provide consistent, high-quality daily support to users across multiple departments and locations.
- Proven experience working with and documenting bespoke business applications, with the ability to become a subject matter expert quickly.
- Demonstrated experience delivering training to stakeholders and end-users in a clear and engaging manner.
- Strong analytical skills, with the ability to investigate and determine root causes of recurring application issues.
- Familiarity with ITSM tools such as ServiceDesk Plus, ServiceNow (SNOW), or Zendesk.
The ideal candidate will have a relevant degree in information systems, computing studies, IT, or other related fields, and a minimum of 3-5 years of experience in a similar technical role.
This is an exciting opportunity for a motivated individual to contribute to the success of our organization. If you possess the required skills and qualifications, we encourage you to apply.
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