Technical Support Specialist for Business Applications

18 hours ago

Udaipur, Rajasthan, India beBeeTechnical Full time US$ 90,000 - US$ 1,25,000
Job Description

The ideal candidate will work closely with the Client Success team to provide Tier-2 client support for software technical issues and collaborate with the Engineering department to debug and resolve these issues.

Key Responsibilities:

  • Provide technical assistance to internal and external users, including customer service teams, clients, and partners.
  • Communicate and coordinate feedback and inputs to the development team based in India.
  • Assist the QA lead with QA activities.
  • Troubleshoot technical issues with minimal support from the development team.
  • Engage with internal and external customers to quickly identify the root cause of their problems.
  • Offer workarounds to customers when a fix is not available immediately.
  • Deliver timely and accurate customer feedback.
  • Follow up with clients to ensure problems are resolved.
  • Support the roll-out of new applications.
  • Provide procedural documentation as support.
  • Manage multiple cases simultaneously.
  • Test and evaluate new releases.
  • Suggest innovative ideas and out-of-the-box solutions for smooth operational processes.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science or Information Technology.
  • Availability to work during US hours (9 am to 6 pm Central Time).
  • Experience providing tech support for web-based business applications with Mobile interfaces.
  • Working knowledge of Linux, Java, JavaScript (React), MySQL, AWS.
  • Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs.
  • Experience with remote desktop applications and help desk software.
  • Familiarity with ticket management tools like Clickup, Jira, Trello, etc.
  • Experience with communication-based applications is a plus.
  • Certifications in Linux, Java, Web development, AWS are desirable but not required.
  • Experience using AI tools for daily tasks.
  • Development mindset to scale into a developer with minimal training.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
About Us

We are a fast-growing high-tech company with a unique, patented Personalized Texting service. We have won awards from Garter, Sourceforge, SoftwareSuggest, and others.

  • Technical Application Support Specialist

    20 hours ago

    Udaipur, Rajasthan, India beBeeApplicationSupportEngineer Full time ₹ 22,00,000 - ₹ 26,00,000

    Job SummaryWe are seeking a highly skilled professional to provide exceptional technical support and maintenance for custom web applications. The ideal candidate will work closely with business stakeholders, utilize their analytical skills to resolve complex issues, and contribute to team success.Key Responsibilities:Collaborate with stakeholders to validate...

  • Technical Support Specialist

    7 days ago

    Udaipur, Rajasthan, India beBeeCloudSupport Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

    Technical Support SpecialistOur organization is seeking a highly skilled and experienced Technical Support Specialist to assume responsibility for the monitoring and incident management of front office, middle office applications in investment banking.

  • Support Technical Specialist

    1 week ago

    Udaipur, Rajasthan, India beBeeSkill Full time ₹ 9,87,654 - ₹ 12,34,567

    Technical Support Specialist OpportunityWe are seeking an experienced and skilled technical professional to fill this critical support role. The ideal candidate will have a strong background in IT, with 4+ years of experience and excellent critical thinking skills.Must have a good understanding of operational workflows and be able to analyze complex...

  • Technical Desktop Support Specialist

    2 days ago

    Udaipur, Rajasthan, India beBeeDesktop Full time ₹ 3,24,000 - ₹ 32,40,000

    Job Title: Technical Desktop Support SpecialistWe are seeking a highly motivated and skilled Desktop Support Specialist to provide technical assistance to our end-users.Provide first-level technical support for hardware, software, and networking issuesTroubleshoot desktop, laptop, and printer-related problemsInstall, configure, and maintain operating systems...

  • IT Technical Support Specialist

    3 days ago

    Udaipur, Rajasthan, India beBeeSupport Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: IT Support SpecialistAbout the RoleWe are seeking a highly skilled and motivated individual to provide technical support for our front-end applications and distributed backend microservices.Main Responsibilities:Design and develop intuitive user interfaces and services that meet the needs of our users.Contribute to the technical architecture of...

  • Technical Support Specialist

    7 days ago

    Udaipur, Rajasthan, India beBeeTroubleshooting Full time ₹ 20,00,000 - ₹ 25,00,000

    Job TitleThe Technical Support Specialist plays a crucial role in delivering exceptional customer experiences by resolving technical cases created by customers.To be successful, the specialist must possess excellent communication skills, ability to comprehend server-side object-oriented programming languages, Unix Shell scripting and Windows scripting, as...

  • Technical Support Specialist

    3 days ago

    Udaipur, Rajasthan, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistTech Support Role for Your Career GrowthThis is an opportunity to work in a technical support environment where you will be responsible for providing assistance and guidance to customers or internal stakeholders on various technical issues.Responsibilities: Assist customers with troubleshooting technical issues over the...

  • IT Technical Support Specialist

    6 days ago

    Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: IT Support SpecialistWe are seeking an IT Support Specialist to provide technical assistance and resolve issues related to desktop computers and general information technology needs.The successful candidate will possess expertise in technical support and troubleshooting, as well as experience with desktop computers and information technology.Key...

  • Remote Technical Support Specialist

    7 days ago

    Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000

    Technical Support Specialist Job DescriptionThis role involves providing comprehensive technical assistance to users, troubleshooting hardware and software issues, and performing routine maintenance tasks on desktop computers. The ideal candidate will have strong analytical skills and be able to communicate effectively with end-users.Key...

  • Expert Technical Support Specialist

    20 hours ago

    Udaipur, Rajasthan, India beBeeTroubleshooter Full time ₹ 9,00,000 - ₹ 12,00,000

    Help Desk Professional RoleWe seek an accomplished Help Desk Specialist to provide exceptional technical support and troubleshooting services.Key Responsibilities:Technical Support & Troubleshooting:Deliver L2 technical assistance for Windows, Mac platforms, and cloud environments across multiple clients and locations.Analyze and resolve complex issues...