Expert Technical Support Specialist

16 hours ago

Udaipur, Rajasthan, India beBeeTroubleshooter Full time ₹ 9,00,000 - ₹ 12,00,000
Help Desk Professional Role

We seek an accomplished Help Desk Specialist to provide exceptional technical support and troubleshooting services.

Key Responsibilities:
  • Technical Support & Troubleshooting:
    • Deliver L2 technical assistance for Windows, Mac platforms, and cloud environments across multiple clients and locations.
    • Analyze and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
    • Utilize remote support tools to efficiently resolve issues in a timely manner.
  • Ticket Management & Documentation:
    • Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.
    • Maintain comprehensive documentation for all troubleshooting steps, resolutions, and procedures.
  • System Configuration & Maintenance:
    • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.
    • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.
  • Collaboration & Client Interaction:
    • Collaborate with NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security.
Required Skills and Qualifications:
  • 3-5 years of experience in Helpdesk L2 Support, including NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).

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