Technical Support Specialist

6 days ago

Udaipur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Service Delivery Expert

As a Service Delivery Expert, you will serve as the primary point of contact for IT support, ensuring prompt and effective resolution of technical issues while maintaining high levels of customer satisfaction.

Key responsibilities include:

  • Providing first-level technical support to efficiently resolve incidents.
  • Managing service requests, incidents, and changes using IT service management tools (e.g., ServiceNow).
  • Supporting user onboarding, access provisioning, and basic resource requests.
  • Monitoring system health and generating service performance reports.
  • Guiding users through self-service portals and supporting documentation.
  • Coordinating with escalation teams for complex issue resolution.
  • Ensuring compliance with SLAs and service quality standards.

Required qualifications:

  • At least 2 years of experience in IT service delivery, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably Google Cloud Platform).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.

Preferred certifications:

  • ITIL Foundation
  • Google Cloud Digital Leader or Associate Cloud Engineer

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