Expert Technical Support Specialist

2 weeks ago

Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

This role requires strong analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users. The ideal candidate will have a solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting, as well as a broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.

Key Responsibilities:
  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint)
  • Work with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios
  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints
  • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting
  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability
  • Proactively monitor infrastructure via RMM tools and escalate systemic issues
  • Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians
  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution
  • Maintain precise records of incidents, fixes, and system configurations
  • Uphold asset-management and preventive-maintenance standards
  • Partner with Level 3 / Engineering teams on complex problems and root-cause analysis
  • Contribute to continuous improvement of knowledge bases and SOPs
Required Skills and Qualifications:
  • 4+ years in IT support, including at least 2 years in a Level 2 capacity
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies
  • Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles
  • Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users

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