Expert Technical Solutions Specialist

23 hours ago


Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title:

A skilled Technical Support Specialist is required to join our team. The ideal candidate will provide post-sales support to customers and partners globally, resolving technical issues and providing expert guidance on product applications and use cases.

About the Role:
  • The successful applicant will communicate with customers to understand their technical problems and provide clear explanations of detailed technical information.
  • They will diagnose and troubleshoot technical issues in an expedient manner.
  • Track issues through to resolution within agreed time limits.
  • Elevate unresolved issues to the appropriate next level or internal teams.
  • Deliver prompt and accurate feedback to customers.
Key Skills:
  • Deep knowledge of supported Linux/Unix operating systems, including troubleshooting, analysis, and configuration.
  • Advanced understanding and experience of networks, firewalls, protocols, and virtualization & cloud concepts.
  • Strong understanding of networking (specifically IP-related technologies) and good problem-solving investigative skills.
  • Ability to communicate complex technical information to customers verbally or in written format.
  • Focus to detail and ability to follow defined processes/procedures.
  • Technical acumen and autonomy to increase knowledge by attending self-studies.


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