
Senior Technical Support Specialist
17 hours ago
Technical Support Experts Sought
We are looking for highly skilled technical support professionals to join our team. As a key member, you will provide advanced technical assistance, resolve complex issues and collaborate with colleagues to deliver exceptional customer service.
Key Responsibilities:
- Resolve intricate technical problems for customers
- Collaborate with teams to identify and resolve issues
- Manage and prioritize technical support tickets
- Document and communicate technical solutions
- Continuously improve technical support processes and tools
- Support customers with technical queries
- Participate in on-call rotations
Requirements:
- Bachelor's degree in computer science or related field
- 1-2 years of experience in technical support
- Strong technical background with expertise in ETLs, databases, AWS cloud technologies
- Excellent problem-solving and troubleshooting skills
- Strong customer service skills
- Experience with technical support ticket management tools
- Ability to work independently and collaboratively
About the Role
This is an exciting opportunity to be part of a dynamic team that provides world-class technical support. You will have the chance to work on complex technical issues and develop your problem-solving skills.
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