Customer Support Representative

3 weeks ago


Kolkata, West Bengal, India 2coms Full time

About the Role


At 2coms, we are seeking a highly skilled Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service to our global clients, handling customer inquiries, and resolving issues in a timely and professional manner.



Key Responsibilities

  • Provide professional and courteous customer service to clients via phone and chat
  • Handle customer inquiries and resolve issues in a timely and efficient manner
  • Work collaboratively with internal teams to resolve complex customer issues
  • Develop and maintain a comprehensive knowledge of our products and services
  • Meet or exceed performance metrics and targets


Requirements

  • Min. 6 months experience in International Voice Process
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Flexibility to work in shifts and be available to work on weekends and holidays
  • Excellent English - both verbal and written communication skills
  • Knowledge of customer service principles and practices
  • Good technical knowledge


Benefits

  • Competitive salary and benefits package
  • Opportunity to work with a leading telecommunications company
  • Chance to develop your skills and career in a dynamic and supportive environment
  • Rotational shifts and 2 days rotational week off


We're looking for individuals who possess a strong passion for delivering exceptional customer service and are committed to helping us achieve our vision of being the leading provider of fixed-line, broadband, and mobile services in the UK and beyond.



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