Customer Onboarding Specialist Hospitality SaaS

3 weeks ago

Delhi, Delhi, India Feufo Inc Full time
Job Title: Software Onboarding Specialist

Feufo Inc is seeking a skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients.

Key Responsibilities:

  • Take ownership of customer relationships from the moment a sale is closed.
  • Coordinate setup requirements internally and with the customer.
  • Complete software setup and onboard customers successfully.
  • Provide training to customers and hand over to the customer support team for ongoing support.
  • Maintain a relationship with customers and brief them on new features.
  • Cross-sell and upsell to customers over time.
  • Responsible for contract renewals and owning overall relationships with assigned clients.
  • Ensure retention and satisfaction of all assigned clients.
  • Aid clients in achieving their goals.

Requirements:

  • At least 2 years of experience in a customer success/account management role.
  • Must have worked in a SaaS company in any role/discipline.
  • Must have software setup training and customer onboarding experience.
  • Upsell customers to switch to higher software plans.
  • Excellent computer skills, including Microsoft Office suite, Gsuite by Google, CRM like Hubspot/SalesForce.
  • Prior project management experience and ability to use modern project management tools.
  • Experience with at least one of the following: Asana, Monday, Basecamp, Airtable.
  • Must have experience using customer support tools like Zendesk, Freshdesk.
  • Self-starter, disciplined, and organized to prepare, maintain, and update your own project plan, tasks, and reporting.
  • Analytical and demonstrated ability to increase customer satisfaction.
  • Preferred prior experience in sales or a track record of achieving KRAs.
  • Associate degree or equivalent.

  • Customer Onboarding Specialist Hospitality SaaS

    4 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistLocation: RemoteJob Type: Full-timeAbout Feufo Inc: We are a leading provider of SaaS solutions for the hospitality industry.Job Description:We are seeking a highly skilled Software Onboarding Specialist to join our team. As a Software Onboarding Specialist, you will be responsible for ensuring a seamless onboarding...

  • Customer Onboarding Specialist Hospitality SaaS

    4 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding and Customer Success SpecialistFeufo Inc is seeking a highly skilled Software Onboarding and Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their goals and objectives through effective onboarding and...

  • Customer Onboarding Specialist Hospitality SaaS

    3 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistMust have: SaaS-based industry experience, remote work capability, and 10-20% travel requirement.Responsibilities:Take over customer relationships post-sales contract signing.Coordinate setup requirements internally and with customers.Complete software setup and onboard customers successfully.Provide training to...

  • Customer Success Specialist

    4 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistAt Feufo Inc, we are seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients. Your primary goal will be to provide exceptional customer service, ensuring that our...

  • Customer Onboarding Specialist

    2 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    We are seeking a highly skilled Customer Onboarding Specialist to join our team at Feufo Inc. As a key member of our customer success team, you will be responsible for ensuring seamless onboarding experiences for our clients in the hospitality industry. Your primary goal will be to develop strong relationships with our clients, understand their needs, and...

  • Customer Success Specialist

    3 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients in the hospitality industry.Responsibilities:Take ownership of customer relationships from the...

  • Software Onboarding Specialist for SaaS Property Management

    3 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding Specialist for SaaS Property ManagementJob Summary: We are seeking a highly skilled Software Onboarding Specialist to join our team at Feufo Inc. As a Software Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our customers, providing training and support to help them get the most...

  • Customer Success Specialist

    3 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistJob Summary:We are seeking a highly skilled Software Onboarding Specialist to join our team at Feufo Inc. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients. Responsibilities:• Take over customer relationships as soon as sales are...

  • Customer Success Manager for SaaS Hospitality Industry

    2 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Summary: We are seeking a highly skilled Customer Success Manager to join our team at Feufo Inc. As a Customer Success Manager for our SaaS Hospitality industry, you will be responsible for ensuring the successful onboarding and ongoing support of our hospitality industry clients.Key Responsibilities:Take ownership of customer relationships and ensure...

  • Software Onboarding Specialist SaaS Property Management Expert

    4 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistLocation: RemoteJob Type: Full-timeAbout Feufo Inc: We are a leading provider of SaaS solutions for the hospitality industry.Job Description:We are seeking a highly skilled Software Onboarding Specialist to join our team. As a Software Onboarding Specialist, you will be responsible for ensuring a seamless onboarding...

  • Software Onboarding Specialist SaaS Property Management

    3 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistJob Summary: We are seeking a highly skilled Software Onboarding Specialist to join our team at Feufo Inc. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients, providing training and support, and maintaining a strong relationship with our...

  • Software Onboarding Specialist SaaS Property Management

    4 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistJob Summary: We are seeking a highly skilled Software Onboarding Specialist to join our team at Feufo Inc. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our customers, providing training and support, and maintaining a strong relationship with...

  • Software Onboarding Specialist SaaS Property Management Expert

    3 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding Specialist SaaS Property Management ExpertJob Summary: We are seeking a highly skilled Software Onboarding Specialist SaaS Property Management Expert to join our team at Feufo Inc. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients, providing...

  • Customer Success Manager SaaS Property Management

    2 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title:Software Onboarding Specialist SaaS Property ManagementJob Summary:We are seeking a highly skilled Software Onboarding Specialist to join our team at Feufo Inc. The ideal candidate will have a strong background in customer success and account management, with experience in SaaS-based industries.Key Responsibilities:Take over customer relationships...

  • Customer Onboarding Coordinator

    3 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    **Job Title: Software Onboarding Specialist**At Feufo Inc, we are seeking a skilled Software Onboarding Specialist to join our team.Responsibilities:Take over customer relationships as soon as sales are closed or contracts are signed.Coordinate setup requirements internally and with the customer.Complete software setup and onboard customers...

  • Software Onboarding Specialist SaaS Property Management

    3 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients.Responsibilities:Take over customer relationship as soon as the sales are closed/contract is...

  • Software Onboarding Specialist SaaS Property Management

    4 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our customers.Responsibilities:Take ownership of customer relationships from the moment sales are closed,...

  • Software Onboarding Specialist SaaS Property Management

    4 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring seamless onboarding experiences for our clients.Responsibilities:Take ownership of customer relationships from the moment sales are closed, ensuring...

  • Software Onboarding Professional

    2 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking an experienced Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our customers.Responsibilities:Take over customer relationships as soon as sales are closed/contracts are...

  • Software Onboarding Specialist

    4 weeks ago

    Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients.Responsibilities:Take ownership of customer relationships from sales closure to contract...