Customer Onboarding Specialist Hospitality SaaS

1 day ago


Delhi, Delhi, India Feufo Inc Full time

Job Title: Software Onboarding Specialist

Location: Remote

Job Type: Full-time

About Feufo Inc: We are a leading provider of SaaS solutions for the hospitality industry.

Job Description:

We are seeking a highly skilled Software Onboarding Specialist to join our team. As a Software Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our customers. This includes coordinating setup requirements, providing training, and maintaining a strong relationship with our customers.

Responsibilities:

  • Take over customer relationship as soon as the sales are closed/contract is signed.
  • Coordinate setup requirements internally and with the customer.
  • Complete software setup and onboard customers successfully.
  • Provide training to the customer and then hand over the customer to the customer support team for ongoing email and phone support.
  • Maintain a relationship with the customer on a regular basis and brief them of new features.
  • Cross-sell and upsell to the customer over time.
  • Responsible for contract renewals.
  • Own overall relationship with assigned clients.
  • Ensure retention and satisfaction of all assigned clients.
  • Aid clients in achieving their goals.

Qualifications:

  • At least 2 years of experience in a customer success/account management role.
  • Must have worked in a SaaS company in any role/discipline.
  • Must have software setup training and customer onboarding experience.
  • Upsell customers to switch to higher software plans.
  • Excellent computer skills including Microsoft Office suite, Gsuite by Google, CRM like Hubspot/SalesForce.
  • Prior project management experience. Ability to use modern project management tools.
  • Experience with at least one of the following: Asana, Monday, Basecamp, Airtable.
  • Must have experience using customer support tools like Zendesk, Freshdesk, etc.
  • Self-starter, disciplined, and organized to prepare, maintain, and update your own project plan, tasks, and reporting.
  • Analytical.
  • Demonstrated ability to increase customer satisfaction.
  • Preferred prior experience in sales or a track record of achieving KRAs.
  • Associate degree or equivalent.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding and Customer Success SpecialistFeufo Inc is seeking a highly skilled Software Onboarding and Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their goals and objectives through effective onboarding and...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistAt Feufo Inc, we are seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients. Your primary goal will be to provide exceptional customer service, ensuring that our...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients, driving customer satisfaction, and ultimately, driving business growth.Responsibilities:Take...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistLocation: RemoteJob Type: Full-timeAbout Feufo Inc: We are a leading provider of SaaS solutions for the hospitality industry.Job Description:We are seeking a highly skilled Software Onboarding Specialist to join our team. As a Software Onboarding Specialist, you will be responsible for ensuring a seamless onboarding...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our customers.Responsibilities:Take ownership of customer relationships from sales closure to contract...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistJob Summary: We are seeking a highly skilled Software Onboarding Specialist to join our team at Feufo Inc. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our customers, providing training and support, and maintaining a strong relationship with...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our customers.Responsibilities:Take ownership of customer relationships from the moment sales are closed,...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring seamless onboarding experiences for our clients.Responsibilities:Take ownership of customer relationships from the moment sales are closed, ensuring...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients.Responsibilities:Take ownership of customer relationships from sales closure to contract...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients.Responsibilities:Take ownership of customer relationships from sales to contract renewal.Coordinate...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients.Responsibilities:Take ownership of customer relationships from sales closure to contract...


  • Delhi, Delhi, India MProfit Full time

    Job Title: Data Onboarding SpecialistMProfit is a rapidly growing fintech company backed by Rainmatter (by Zerodha) and other reputable investors. Our mission is to empower Indians to have clear visibility in their investments. We provide wealth-tech solutions to Indian investors and wealth professionals, enabling them to track and analyze their multi-asset...


  • Delhi, Delhi, India Customer Compass Full time

    Customer Solutions SpecialistAt Customer Compass, we're on a mission to deliver exceptional customer experiences. As a Customer Solutions Specialist, you'll play a vital role in helping us achieve this goal.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Customer Solutions Specialist, you'll be...


  • Delhi, Delhi, India HRS Hospitality & Retail Systems Full time

    Job Title: Support Services SpecialistAt HRS Hospitality & Retail Systems, we are seeking a highly skilled and experienced Support Services Specialist to join our team.Key Responsibilities:Collaborate with support and implementation teams to deliver exceptional service to our hospitality clients.Provide timely and effective support to customers, resolving...


  • Delhi, Delhi, India HRS Hospitality & Retail Systems Full time

    Role Overview:We are seeking a highly skilled Customer Support Specialist to join our team at HRS Hospitality & Retail Systems. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients across the region.Key Responsibilities:Participate in the support and implementation of...


  • Delhi, Delhi, India The Xpressviews Full time

    About the Role:Xpressviews is a dynamic expert network platform connecting businesses with professionals across diverse industries. We're seeking an Expert Onboarding Specialist to join our team.Key Responsibilities:Conduct research to identify qualified experts across industries, using various channels and databases.Initiate contact with potential experts,...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients.Responsibilities:Take ownership of customer relationships from sales closure to contract...


  • Delhi, Delhi, India Feufo Inc Full time

    Job Title: Software Onboarding SpecialistFeufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients.Responsibilities:Take ownership of customer relationships from sales closure to contract...


  • Delhi, Delhi, India Tazapay Pte Ltd Full time

    Job Title - Partner Onboarding ManagerLocation - Delhi, IndiaExperience - 3-6 years in Compliance FunctionAbout TazapayTazapay is a global cross-border payment gateway with a strong presence in SEA, APAC, EMEA, and US markets. We are seeking a highly motivated and experienced Partner Onboarding Manager to join our dynamic team in Delhi. This role offers an...

  • Sales Manager

    4 days ago


    Delhi, Delhi, India Alkem Labs Full time

    Key Responsibilities:Develop and execute strategies to onboard new hospitals onto the platform.Ensure seamless hospital, doctor, and patient experiences through timely resolution of queries and concerns.Collaborate with stakeholders to drive platform awareness and adoption among hospitals.Conduct outreach campaigns, demos, and testing to drive usage and...