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Customer Onboarding Specialist
4 weeks ago
Feufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our customers.
Responsibilities:- Take ownership of customer relationships from sales closure to contract renewal.
- Coordinate setup requirements internally and with customers to ensure successful software implementation.
- Provide comprehensive training to customers and hand over to the customer support team for ongoing support.
- Maintain regular communication with customers, briefing them on new features and opportunities for growth.
- Cross-sell and upsell to customers to increase revenue and retention.
- Own overall relationship with assigned clients, ensuring high satisfaction and retention rates.
- Aid clients in achieving their business goals through effective onboarding and support.
- At least 2 years of experience in customer success or account management.
- Proven experience in a SaaS company, with software setup training and customer onboarding expertise.
- Excellent computer skills, including Microsoft Office suite, G Suite, and CRM tools like Hubspot or Salesforce.
- Prior project management experience, with the ability to use modern project management tools.
- Experience with customer support tools like Zendesk or Freshdesk.
- Self-starter, disciplined, and organized, with a strong analytical mindset.
- Demonstrated ability to increase customer satisfaction and retention.
What We Offer: A dynamic work environment, opportunities for growth and development, and a competitive compensation package.
