Software Onboarding Professional

4 days ago

Delhi, Delhi, India Feufo Inc Full time
Job Title: Software Onboarding Specialist

Feufo Inc is seeking an experienced Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our customers.

Responsibilities:

  • Take over customer relationships as soon as sales are closed/contracts are signed.
  • Coordinate setup requirements internally and with the customer.
  • Complete software setup and onboard customers successfully.
  • Provide training to the customer and then hand over the customer to the customer support team for ongoing email and phone support.
  • Maintain a relationship with the customer on a regular basis, briefing them on new features.
  • Cross-sell and up-sell to the customer over time.
  • Responsible for contract renewals.
  • Own overall relationships with assigned clients.
  • Ensure retention and satisfaction of all assigned clients.
  • Aid clients in achieving their goals.

Qualifications and Skills:

  • At least 2 years of experience in a customer success/account management role.
  • Must have worked in a SaaS company in any role/discipline.
  • Must have software setup training and customer onboarding experience.
  • Ability to up-sell customers to switch to higher software plans.
  • Excellent computer skills, including Microsoft Office suite, G Suite by Google, CRM like Hubspot/Salesforce.
  • Prior project management experience, ability to use modern project management tools.
  • Experience with at least one of the following: Asana, Monday, Basecamp, Airtable.
  • Must have experience using customer support tools like Zendesk, Freshdesk, etc.
  • Self-starter, disciplined, and organized to prepare, maintain, and update your own project plan, tasks, and reporting.
  • Analytical.
  • Demonstrated ability to increase customer satisfaction.
  • Preferred prior experience in sales or a track record of achieving KRAs.
  • Associate degree or equivalent.

Key Skills:

  • Account management
  • Analytical
  • Excel
  • SaaS
  • Cross-selling
  • Sales
  • B2B SaaS
  • Freshdesk
  • Upselling
  • Project management
  • Disciplined
  • Word
  • Associate degree
  • Customer success
  • Software setup
  • Customer support tools (Zendesk, Freshdesk)
  • Monday
  • Increasing customer satisfaction
  • Organized
  • Hospitality industry
  • CRM (Hubspot/Salesforce)
  • Microsoft Office suite
  • SaaS industry experience
  • Training
  • G Suite
  • Sales experience
  • Onboarding
  • E-mail management
  • Project management tools (Asana, Monday, Basecamp, Airtable)
  • Powerpoint
  • Contract renewals
  • Customer support
  • Customer relationship management

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