Customer Onboarding Coordinator
3 weeks ago
**Job Title: Software Onboarding Specialist**
At Feufo Inc, we are seeking a skilled Software Onboarding Specialist to join our team.
Responsibilities:
- Take over customer relationships as soon as sales are closed or contracts are signed.
- Coordinate setup requirements internally and with the customer.
- Complete software setup and onboard customers successfully.
- Provide training to the customer and then hand over the customer to the customer support team for ongoing email and phone support.
- Maintain a relationship with the customer on a regular basis, briefing them on new features.
- Cross-sell and upsell to the customer over time.
- Responsible for contract renewals.
Qualifications:
- At least 2 years of experience in a customer success or account management role.
- Must have worked in a SaaS company in any role or discipline.
- Must have software setup training and customer onboarding experience.
- Excellent computer skills, including Microsoft Office suite, Gsuite by Google, CRM like Hubspot/SalesForce.
- Prior project management experience, ability to use modern project management tools.
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