Customer Onboarding Coordinator

3 weeks ago


Delhi, Delhi, India Feufo Inc Full time

**Job Title: Software Onboarding Specialist**

At Feufo Inc, we are seeking a skilled Software Onboarding Specialist to join our team.

Responsibilities:

  • Take over customer relationships as soon as sales are closed or contracts are signed.
  • Coordinate setup requirements internally and with the customer.
  • Complete software setup and onboard customers successfully.
  • Provide training to the customer and then hand over the customer to the customer support team for ongoing email and phone support.
  • Maintain a relationship with the customer on a regular basis, briefing them on new features.
  • Cross-sell and upsell to the customer over time.
  • Responsible for contract renewals.

Qualifications:

  • At least 2 years of experience in a customer success or account management role.
  • Must have worked in a SaaS company in any role or discipline.
  • Must have software setup training and customer onboarding experience.
  • Excellent computer skills, including Microsoft Office suite, Gsuite by Google, CRM like Hubspot/SalesForce.
  • Prior project management experience, ability to use modern project management tools.


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