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Software Onboarding Specialist SaaS Property Management
1 month ago
Feufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients, driving customer satisfaction, and ultimately, driving business growth.
Responsibilities:- Take ownership of customer relationships from the moment sales are closed, ensuring a smooth transition and successful onboarding process.
- Coordinate setup requirements internally and with the customer, ensuring all necessary steps are taken to ensure a successful onboarding experience.
- Deliver software setup and onboarding training to customers, ensuring they are equipped to get the most out of our SaaS property management solution.
- Maintain regular communication with customers, providing ongoing support and ensuring their needs are met.
- Identify opportunities to upsell and cross-sell our SaaS property management solution to customers, driving revenue growth and increasing customer satisfaction.
- Own the overall relationship with assigned clients, ensuring retention and satisfaction.
- Aid clients in achieving their goals, providing expert guidance and support.
- At least 2 years of experience in a customer success or account management role.
- Must have worked in a SaaS company in any role or discipline.
- Must have software setup training and customer onboarding experience.
- Excellent computer skills, including Microsoft Office suite, G Suite by Google, CRM like Hubspot/SalesForce.
- Prior project management experience, with the ability to use modern project management tools.
- Experience with at least one of the following: Asana, Monday, Basecamp, Airtable.
- Must have experience using customer support tools like Zendesk, Freshdesk.
- Self-starter, disciplined, and organized, with the ability to prepare, maintain, and update your own project plan, tasks, and reporting.
- Analytical, with a demonstrated ability to increase customer satisfaction.
- Preferred prior experience in sales or a track record of achieving KRAs.
- Associate degree or equivalent.
Key Skills: Microsoft Office, analytical skills, sales, Airtable, associate degree, Word, G Suite, Freshdesk, B2B SaaS, Excel, project planning, customer support tools, analytical, customer onboarding, Microsoft Office suite, customer success, e-mail, Asana, contract renewals, SaaS industry experience, cross-selling, project management tools, hospitality industry, CRM (Hubspot/SalesForce), organized, account management, upselling, Google Drive, reporting, e-mail, cross-selling, self-starter, customer support tools, Zendesk, Monday, project management, customer relationship management, e-mail management, SaaS industry, disciplined, PowerPoint, software setup, SaaS, increasing customer satisfaction, onboarding, Basecamp, training, CRM, customer support, sales experience
