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Technical Support Specialist

1 month ago

Noida, Uttar Pradesh, India Outworks Solutions Private Ltd. Full time

Job Title: L2 Support Engineer - Customer Solutions

Job Description:

At Outworks Solutions Private Ltd., we are seeking a highly skilled L2 Support Engineer - Customer Solutions to join our team. This role is responsible for proactively monitoring front-end components, quickly responding to incident emails and support calls, and performing daily manual checks on various workflow stages.

Key Responsibilities:

  • Monitor VMs, Database, and other critical jobs running on a server and perform initial research on any alerts.
  • Respond to incident emails and support calls, identifying and coordinating with teams critical to resolution, or creating support tickets.
  • Perform daily manual checks on various workflow stages, including executing manual smoke tests to ensure major functionalities are up and running.
  • Compile MIS Reports, if required.

Requirements:

  • Knowledge of JavaScript, HTML, and PHP.
  • Strong background in Linux/Unix Administration.
  • Exposure to DevOps environments (good to have).
  • Good communication skills to interact with US clients.

About Us:

Outworks Solutions Private Ltd. is a leading provider of innovative solutions. We are committed to delivering exceptional customer experiences and are seeking a talented individual to join our team.