Customer Experience Expert
6 days ago
About Thermo Fisher Scientific
As a key player in the life sciences industry, we support our customers to drive innovation and make the world healthier, cleaner and safer. Our Mission enables us to deliver an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services.
We are looking for a Customer Experience Expert who will accelerate customer success through exceptional service and technical expertise. You will work closely with cross-functional teams to ensure timely issue resolution and provide value-added solutions to meet customer needs.
This role is ideal for individuals who thrive in a dynamic environment, possess excellent communication skills, and have a passion for delivering results-driven solutions. As a Customer Experience Expert, you will be responsible for:
- Providing exceptional customer service through proactive issue identification and resolution
- Developing and maintaining strong relationships with internal stakeholders to ensure seamless collaboration
- Identifying opportunities for process improvements to enhance customer experience and operational efficiency
- Collaborating with technical experts to resolve complex customer issues and develop new solutions
We offer a competitive salary range of $65,000 - $90,000 per year, depending on location and experience. If you are a motivated professional seeking a challenging role that offers growth opportunities and a chance to make a meaningful impact, please apply.
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