Customer Experience Liaison
1 month ago
Brief Job Description:
- Provide expert guidance to students and parents on learning needs through structured counselling sessions.
- Close leads generated from various sources such as media, events, direct mail and referrals.
- Clarify information and discuss implications for students' academic success.
- Ensure accessibility and availability to students for queries, questions and concerns via Live Chat, Inbound Calls and Emails.
- Handle complaints, offer solutions and alternatives within time limits; follow up for resolution.
- Maintain ongoing relationships with students for utmost customer satisfaction.
Desired Candidate Profile:
- Minimum 2 years experience in counselling, telecalling, BPO.
- Internet industry background preferred.
- Proficiency in communication skills - Hindi, English.
- Candidates from Bangalore location are preferred.
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