Customer Service Liaison

1 month ago


Bengaluru, Karnataka, India Goalcryst India Pvt Ltd Full time
About the Role

We are seeking a highly skilled Customer Service Liaison to join our team at Goalcryst India Pvt Ltd. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.

Job Description:

  • Manage large volumes of incoming calls and respond to customer inquiries in a timely and professional manner.
  • Generate sales leads by identifying opportunities to upsell or cross-sell products and services.
  • Assess customer needs and provide solutions that meet their requirements, building sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate and complete information to customers using the right methods and tools, meeting personal and team sales targets and call handling quotas.
  • Handle customer complaints effectively, providing appropriate solutions and alternatives within time limits and following up to ensure resolution.
  • Maintain records of customer interactions, process customer accounts, and file documents as required.
  • Foster strong communication with colleagues and management, adhering to company policies and procedures.

Requirements:

  • A graduate degree in any field, or equivalent experience.
  • Diploma or PUC certification is an asset.
  • Proficiency in English, Kannada, Tamil, Telugu, Malayalam languages is essential.
  • Jayanagar 5th Block location preference is not mandatory, but proximity to this area would be ideal.

Benefits and Compensation:

The successful candidate can expect a competitive salary of approximately ₹250,000 - ₹350,000 per annum, depending on experience and qualifications. In addition to a comprehensive compensation package, we offer a dynamic work environment, opportunities for growth and development, and a supportive team culture.



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