Customer Service Liaison

5 days ago


Bengaluru, Karnataka, India Bangalore Job Hub Full time

Job Summary

We are seeking a highly skilled and motivated Customer Service Liaison to join our team at Bangalore Job Hub. As a Customer Service Liaison, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls.

About the Role

In this role, you will be expected to handle customer inquiries, issues, and product/service information in a professional and timely manner. You will also be required to communicate effectively in English and at least one South Indian language to ensure clear and efficient customer interactions.

Responsibilities

  1. Handle inbound and outbound calls from customers regarding inquiries, issues, and product/service information.
  2. Assist customers with account management, troubleshooting, and resolving concerns in a professional and timely manner.
  3. Communicate effectively in English and at least one South Indian language to ensure clear and efficient customer interactions.
  4. Provide accurate and detailed information to customers while adhering to company policies and procedures.
  5. Adaptability to work flexible hours, including night shifts, to accommodate customer needs.

Requirements

To succeed in this role, you will need:

  • A graduation degree or equivalent.
  • Excellent communication skills in English and proficiency in any South Indian language.
  • Previous experience in customer support or related roles is preferred but not mandatory.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Flexibility to work night shifts and weekends as required.

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of ₹250,000 - ₹400,000 per annum.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package.

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and a cover letter, explaining why you are the ideal candidate for this role.



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