Customer Payment Expert

1 day ago


Bengaluru, Karnataka, India Flywire Full time

We are seeking a Customer Payment Expert to join our team at Flywire.

Company Overview

Flywire is a leading company in the payment industry, providing innovative solutions for customers worldwide. Our team is dedicated to delivering exceptional customer experiences and exceeding expectations.

As a Customer Payment Expert, you will play a critical role in supporting our customers with their payment-related inquiries and issues. You will be responsible for providing accurate and timely information, resolving complex problems, and ensuring customer satisfaction.

Job Description

Your primary responsibilities as a Customer Payment Expert will include:

  • Responding to customer inquiries via phone, email, or chat, providing clear and concise information about our products and services.
  • Resolving complex payment issues by utilizing troubleshooting techniques, collaborating with internal teams, and escalating more complex issues to higher levels of support.
  • Conducting proactive payer outreach to support the completion of bookings or resolution of issues.
  • Collecting feedback from customers to better understand payment issues and trends, and escalating insights to senior members.
Salary and Benefits

We offer a competitive salary of $60,000 per year, plus additional benefits such as employee stock purchase plan, flying start program, and wellbeing programs.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Business proficiency in English and Hindi.
  • At least 2 years of experience in customer support, preferably in banking or payments.
  • Strong work ethic focused on learning and effectively performing assigned tasks.
Benefits

In addition to the competitive salary, we offer a range of benefits including:

  • Employee stock purchase plan.
  • Flying start program.
  • Wellbeing programs.


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