Customer Payment Expert
1 day ago
We are seeking a Customer Payment Expert to join our team at Flywire.
Company OverviewFlywire is a leading company in the payment industry, providing innovative solutions for customers worldwide. Our team is dedicated to delivering exceptional customer experiences and exceeding expectations.
As a Customer Payment Expert, you will play a critical role in supporting our customers with their payment-related inquiries and issues. You will be responsible for providing accurate and timely information, resolving complex problems, and ensuring customer satisfaction.
Job DescriptionYour primary responsibilities as a Customer Payment Expert will include:
- Responding to customer inquiries via phone, email, or chat, providing clear and concise information about our products and services.
- Resolving complex payment issues by utilizing troubleshooting techniques, collaborating with internal teams, and escalating more complex issues to higher levels of support.
- Conducting proactive payer outreach to support the completion of bookings or resolution of issues.
- Collecting feedback from customers to better understand payment issues and trends, and escalating insights to senior members.
We offer a competitive salary of $60,000 per year, plus additional benefits such as employee stock purchase plan, flying start program, and wellbeing programs.
Required Skills and QualificationsTo succeed in this role, you will need:
- Business proficiency in English and Hindi.
- At least 2 years of experience in customer support, preferably in banking or payments.
- Strong work ethic focused on learning and effectively performing assigned tasks.
In addition to the competitive salary, we offer a range of benefits including:
- Employee stock purchase plan.
- Flying start program.
- Wellbeing programs.
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