Collections Analyst

6 days ago


Bengaluru, Karnataka, India New Relic, Inc. Full time
About This Role

We are seeking an experienced Collections Analyst to join our team at New Relic, Inc. in Bangalore, India. As a Collections Analyst, you will be responsible for processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments.

This role requires strong communication and customer service skills, as well as the ability to make tough judgment calls and use critical thinking. You will work with clients to help bring in overdue payments, take actions to encourage timely invoice payments, and communicate with customers via phone or email regarding billing questions and outstanding invoices.

You will also partner with our sales and support teams to research and respond to customer billing inquiries, collaborate with sales and other departments to resolve billing issues, and review Weekly Aging Reports and collect customer payments in accordance with payment due dates.

A successful Collections Analyst will have 2-3 years of experience with Accounts Receivable and billing in a B2B collections setting, be able to multi-task and prioritize multiple projects and initiatives in a fast-paced environment, and possess effective problem-solving skills with minimal guidance.

Salary: ₹800,000 - ₹1,200,000 per annum (based on qualifications and experience)

What We Offer
  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • Collaborative and dynamic work environment
Requirements
  • 2-3 years of experience with Accounts Receivable and billing in a B2B collections setting
  • Ability to multi-task and prioritize multiple projects and initiatives in a fast-paced environment
  • Effective problem-solving skills with minimal guidance
  • Experience with Salesforce and Excel
  • Proficiency with Gsuite and ERP software
  • Experience with business-to-business collections
  • Comfortable using customer ticketing systems


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