Senior Financial Operations Analyst
2 days ago
Job Title: Sr Analyst- Finance Operations
ScaleneWorks Overview
We are seeking a highly motivated and organized Senior Financial Operations Analyst to join our team at ScaleneWorks. As a key member of our finance operations team, you will be responsible for ensuring the timely collection of accounts receivable and managing collection processes to ensure compliance with company policy and legal requirements.
Key Responsibilities
• Monitor and manage assigned accounts to ensure timely collection of outstanding invoices
• Review and assess aging reports to prioritize collection efforts
• Contact customers via phone, email, or written correspondence to follow up on overdue accounts
• Document actions taken and determine future collection steps in a centralized system
• Demonstrate sound judgment, prompt follow-up, and timely structured escalations
Dispute Resolution
• Investigate and resolve customer disputes and discrepancies in a timely manner
• Work with internal teams to gather necessary documentation and information for dispute resolution
• Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction
• Develop and maintain positive relationships with customers to facilitate resolution of issues
Reporting and Analysis
• Prepare and analyze collection reports and metrics to track performance and identify trends
• Provide regular updates and reports to management regarding collection activities and status
• Recognize trends for non-payment and resolves issues by engaging internal partners
• Analyses at-risk customers and recommends account strategies to prevent delinquencies
Collaboration
• Work closely with the business and customer to address issues and ensure accurate billing
• Build a close relationship with a portfolio of assigned customers (by phone and email)
• Recognize trends for nonpayment and resolve issues by engaging internal partners
• Participate in team meetings and contribute to strategy discussions regarding collections and customer management
Requirements
• First level university degree with a focus in business or economics recommended or equivalent experience
• Typically good experience in collection
• Very good written and verbal communication, negotiation, and conflict resolution skills
• Intermediate computer skills and accounting knowledge
• Strong prioritization and organization skills; ability to work within deadlines
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