Technical Issue Resolution Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeProblemManagement Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview:

We are seeking a skilled and experienced Problem Management professional to join our team.

As a Problem Manager, you will be responsible for monitoring ATM networks for customers through in-house Incident Management systems and tools.

You will determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problems.

You will also manage inbound volume of voice and mail requests from customers and channel partners and assist in providing accurate and complete information.

In addition, you will escalate customer problems both internally and externally when required according to defined escalation paths.

Furthermore, you will consistently follow up with vendors and channel partners to ensure timely resolution of incidents.

Requirements:

  • Graduate or High School Diploma from any stream.
  • Minimum 1 year related experience preferably from the ATM industry (Banking/ATM MSP).
  • Basic PC/Microsoft Office skills and telephone skills.
  • Good Soft skills & Interpersonal skills (verbal & written) is a must.

Benefits:

  • Full-time permanent employment.
  • Role Category: IT Support.
  • Industry Type: IT Services & Consulting.

Education:

UG: B.Tech/B.E. in Any Specialization.

PG: Any Postgraduate.

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