Technical Specialist

9 hours ago

Mumbai, Maharashtra, India beBeeNetworkSecurity Full time ₹ 80,00,000 - ₹ 1,50,00,000

About this Technical Role:

As a Technical Specialist, you will be the primary point of contact for our clients, providing direct, hands-on support to resolve technical issues in their locations. This is a key role that requires strong problem-solving and communication skills.

Key Responsibilities:

  • Install, configure, and maintain network security solutions on-site.
  • Troubleshoot and resolve technical issues related to network connectivity, application access, and security policies.
  • Provide clear and effective communication to clients, ensuring they understand solutions and processes.
  • Collaborate with remote support teams and engineers to escalate and resolve complex issues.
  • Document all support activities, including issue resolution steps and client interactions.
  • Conduct training sessions for clients on products and best practices.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 8-15 years of experience in onsite technical support or field engineering, preferably in network security.
  • Strong understanding of networking concepts, protocols, and security principles.
  • Hands-on experience with Linux server administration, network troubleshooting, configuration, and installation.

PREFERRED SKILLS:

  • Experience with popular brands of security solutions, such as Endpoint Detection and Response (EDR), Unified Threat Management (UTM), and Next-Generation Firewall (NGFW).
  • Relevant certifications, such as CompTIA Network+ or CCNA.

About You:

  • You have a passion for delivering exceptional customer service and supporting complex technical projects.
  • You are highly organized and able to prioritize multiple tasks simultaneously.
  • You have excellent verbal and written communication skills and are able to effectively communicate technical information to non-technical stakeholders.

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