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Customer Service Representative

1 month ago

Delhi, Delhi, India Snaphunt Full time

The Opportunity

We are seeking a skilled Customer Care Executive to join our team. As a key member, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction.

Key Responsibilities:

  1. Customer Interaction: Engage with customers through various channels, including phone, email, chat, and in-person, to address inquiries, provide product information, and resolve complaints.
  2. English Fluency: Demonstrate fluency in English to effectively communicate with customers, understand their needs, and convey information clearly.
  3. Problem Resolution: Utilize problem-solving skills to investigate and resolve customer issues, escalating complex cases when necessary, while ensuring timely resolution and customer satisfaction.
  4. Documentation: Maintain accurate records of customer interactions, inquiries, complaints, and resolutions in our CRM system, ensuring comprehensive documentation for future reference and analysis.
  5. Product Knowledge: Develop in-depth knowledge of our products or services to provide accurate information, recommend solutions, and address customer queries or concerns.
  6. Professionalism: Conduct all customer interactions with professionalism, empathy, and a customer-centric approach, representing our company values and maintaining a positive brand image.
  7. Team Collaboration: Collaborate with internal teams, including sales, technical support, and operations, to coordinate responses, facilitate problem resolution, and ensure a seamless customer experience.
  8. Continuous Learning: Stay updated on product features, industry trends, and customer service best practices through training sessions, self-study, and feedback mechanisms to continuously improve skills and knowledge.
  9. Performance Metrics: Meet or exceed performance targets, including response times, resolution rates, customer satisfaction scores, and other key performance indicators.

The Requirements:

  • At least 1 year of experience in a Customer Service role, preferably in the Telecommunications industry.
  • Graduation from a recognized university in any discipline.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills with the ability to build rapport and empathize with customers.
  • Problem-solving abilities with a proactive and customer-focused approach.
  • Proficiency in using CRM software and other relevant tools is a plus.
  • Freshers with a passion for customer service and a willingness to learn are encouraged to apply.