System Support Professional

3 days ago


Pune, Maharashtra, India beBeeNetSuite Full time ₹ 12,00,000 - ₹ 20,10,000
System Support Analyst - NetSuite Expert

This is a unique opportunity to be part of our IT Business Applications team in Pune as a proactive and detail-oriented systems support professional.

About the Role:
  • Primary point of contact for NetSuite, Coupa, and Concur systems for day-to-day operations and end-user queries.
  • Troubleshoot and resolve functional and technical issues, escalating to vendors or development teams as needed.
  • Perform user access provisioning, deprovisioning, and role management in compliance with internal security and audit controls.
  • Collaborate with finance, procurement, and travel & expense teams to understand issues, provide training, and improve adoption.
  • Manage configuration changes, workflows, saved searches, reports, and scripts (basic understanding) in NetSuite.
  • Monitor system performance, integrations, and data flows across NetSuite, Coupa, and Concur.
  • Partner with IT and business stakeholders on testing and release activities.
  • Document support processes, known issues, and workarounds in a knowledge base.
  • Support month-end and quarter-end activities by being available to address time-sensitive issues.


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