
IT Support Professional
1 day ago
We are seeking a skilled IT professional to provide technical assistance to users across the organization.
- Provide on-site and remote support for desktops, laptops, printers, and peripherals.
- Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
- Install, configure, and upgrade end-user hardware and software as per IT policies.
- Manage user accounts, access rights, and group policies in Active Directory.
- Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
- Coordinate with vendors for hardware repairs or replacements.
Key Responsibilities:
- Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
- Assist with onboarding/offboarding activities (device setup, profile configurations).
- Participate in IT asset inventory, audits, and compliance reporting.
- Maintain documentation, FAQs, and user guides for common issues.
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