Systems Support Professional

1 day ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 24,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to employees across various locations.

Key Responsibilities:

  • Provide end-user support for hardware, software, and peripherals.
  • Deliver multi-channel support through phone, email, chat, and in-person interactions.
  • Manage tickets efficiently and escalate when necessary.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use asset lifecycle management tools to track and inventory IT assets.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
  • Collaborate with internal teams to identify and implement service improvements or automation opportunities.
  • Participate in special projects, pilots, and rollouts of new technologies or processes.
  • Work with external vendors and suppliers to ensure service delivery meets quality, time, and cost requirements.
  • Provide informal guidance and mentoring to junior helpdesk or first-touch support personnel.

Requirements:

  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software.
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
  • Experience using or supporting ITSM platforms such as FreshService, ServiceNow, Remedyforce or Jira.
  • Demonstrated ability to multitask, prioritize, and problem-solve in a dynamic environment.
  • Strong written and verbal communication skills in English.

Preferred Qualifications:

  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
  • Prior experience in asset environments or working within frameworks.
  • Familiarity with client and endpoint management platforms like SCCM, Intune, or Jamf.

Benefits:

Our company is committed to creating a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We offer a variety of professional development opportunities to help you advance your skills and career. Employees are eligible for individual, management, and leadership training and development programs.

Other Opportunities:

As a member of our team, you will have the opportunity to work on exciting projects, collaborate with talented individuals, and make a meaningful impact on our organization's success. We encourage innovation, creativity, and growth, and we believe in recognizing and rewarding outstanding performance.

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