AS400 L2 Support

23 hours ago

Pune, Maharashtra, India Systems Plus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Total 68 years of experience in AS400 and JDA MMS support, with hands-on experience in L2 troubleshooting and mentoring. Retail experience is a big plus.


•      Perform 100% of L2 responsibilities, including intermediate troubleshooting of AS400,JDA MMS, WMS, MAO, Storenet modules for data inconsistencies, job failures, and integration issues.


•      Mentor and train L1 team members, guiding them on ticket creation, classification, and basic troubleshooting techniques.


•      Conduct reviews of L1 outputs, ensuring accuracy and alignment with escalation protocols.


•      Run pre-defined scripts, resolve batch job failures, and perform system resets for moderately complex issues.


•      Collaborate with cross-functional teams to conduct system health checks, data validations, and minor fixes.


•      Handle advanced L2-level tasks such as root cause analysis of recurring issues and performance tuning, as needed.


•      Maintain and update detailed documentation, including SOPs and troubleshooting guides, for L1 and L2 teams.


•      Take ownership of escalated issues requiring deeper technical analysis or coordination with L3 or third-party vendors.


•      Assist in refining workflows and identifying process improvement opportunities within the support structure.


•      Monitor system performance, resolve critical alerts, and participate in proactive problem management efforts.


•      Provide on-call support for priority incidents, ensuring timely escalation and resolution during critical situations.


•      Engage with stakeholders and users, delivering updates on ticket status, root cause findings, and resolutions.


•      Support audits, compliance checks, and implementation of best practices across support levels.


•      Maintain flexibility to work in a hybrid or remote environment, supporting 24x7 operations.

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