L2 Support Engineer

4 days ago

Pune, Maharashtra, India Square One Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Position Overview
We are looking for an experienced L2 Support Engineer to join our team.

Responsibilities
The ideal candidate will be responsible for providing advanced technical support, managing IT infrastructure, and ensuring smooth day-to-day operations across networks, servers, and end-user Responsibilities :

  • Provide L2-level troubleshooting and technical support for hardware, software, server, control system, and networking issues.
  • Manage and maintain LAN, network devices, connectivity, and firewall configuration/monitoring across the organization.
  • Administer and monitor servers (Windows Server, Active Directory, IIS, DNS, DHCP), ensuring uptime, performance, and security.
  • Support and maintain 120 desktops/laptops including operating system installation, configuration, upgrades, and Microsoft Server/Desktop OS.
  • Manage peripherals administration, including printers, backup devices, and print server management.
  • Manage and maintain 10 NAS (Network-Attached Storage) devices, ensuring data availability, storage, and backups.
  • Computer systems administration and operating system management practices.
  • Installation of all software, user accounts & password management, and virus prevention.
  • Total asset management of systems, spares, licensed software, and media.
  • Maintain documentation of incidents, resolutions, IT infrastructure, and various reports/SOPs.
  • IT call management system usage with zero miss out in user and IT call acceptance, allocation, resolution, communication, and reporting.
  • Accepting, allocating, and resolving user desk calls as per assured SLA with daily call/work status updates.
  • Managing support engineer team (HO + other locations) and maintaining proper office behavior, communication within the team and IT area.
  • Coordinating IT projects and ensuring task completion through the support engineer team at various locations.
  • Maintaining spares inventory, laptops, and other IT material management for day-to-day support calls.
  • Escalate unresolved issues to vendors, coordinating resolution promptly.
  • Assist in implementing IT policies, procedures, best practices, and strict implementation of critical task processes/SOPs.
  • Analyzing & documenting requirements related to IT systems and processes.
  • Strong communication to present and explain complex technical issues, with excellent diagnostic, troubleshooting, and problem-solving skills.
  • Customer focused, with the ability to prioritize and manage multiple tasks in a fast-paced support environment while serving a diverse group of internal and external :
  • Bachelors degree in Computer Science, IT, or related field.
  • 35 years of experience in IT support, system administration, or networking (preferably L2 level).
  • Strong knowledge of LAN/WAN, TCP/IP, DHCP, DNS, VPN, and firewall technologies.
  • Hands-on experience with Windows/Linux server administration.
  • Familiarity with NAS storage management and backup solutions.
  • Good knowledge of desktop OS (Windows/Mac), troubleshooting, and patch management.
  • Relevant certifications (e.g., CCNA, MCSA, CompTIA Network+/Security+) will be a plus.

Working hours will be 9AM to 6 PM.

The working days will be Monday to Saturday, with the 2nd and 4th Saturdays of each month off.

)

  • L2 Support Engineer

    16 hours ago

    Pune, Maharashtra, India Teceze Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: L2 Support Engineer Location: Pune Position Type: Full Time Experience: 3-5 YearsJob Overview: We are seeking an experienced L2 Support Engineer to join our team. The candidate will provide advanced technical support, manage IT infrastructure, and ensure smooth daily operations across networks, servers, and end-user systems.Key...

  • L2 Support Engineer

    20 hours ago

    Pune, Maharashtra, India TECEZE Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: L2 Support EngineerLocation: PunePosition Type: Full TimeExperience: 3-5 YearsJob Overview:We are seeking an experienced L2 Support Engineer to join our team. The candidate will provide advanced technical support, manage IT infrastructure, and ensure smooth daily operations across networks, servers, and end-user systems.Key...

  • L2 Application Support Engineer

    1 week ago

    Pune, Maharashtra, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    L2 Application Support EngineerTechnical Skills :Must have : Unix , SQL , L2 Production Support experience , change management , incident management, problem management , Monitoring tools like Splunk/Dynatrace.Good to have : Exposure to Automation tools like XLR , CI CD pipeline and DevOps skills like Jenkins , Chef Infra & HabitatMust be ready to work 24 by...

  • L2 Support Engineer

    5 days ago

    Pune, Maharashtra, India Square One Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position Overview : We are looking for an experienced L2 Support Engineer to join our team. The ideal candidate will be responsible for providing advanced technical support, managing IT infrastructure, and ensuring smooth day-to-day operations across networks, servers, and end-user systems. Key Responsibilities : - Provide L2-level...

  • AS400 L2 Support

    11 hours ago

    Pune, Maharashtra, India Systems Plus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Total 68 years of experience in AS400 and JDA MMS support, with hands-on experience in L2 troubleshooting and mentoring. Retail experience is a big plus.•      Perform 100% of L2 responsibilities, including intermediate troubleshooting of AS400,JDA MMS, WMS, MAO, Storenet modules for data inconsistencies, job failures, and integration...

  • Genesys L2 Support Engineer

    1 week ago

    Pune, Maharashtra, India Moksa Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,Were hiring experienced Genesys Engage Technical Support Engineers to strengthen our support team. You should be adept at advanced troubleshooting and comfortable assisting regional team leads.Key ResponsibilitiesDeliver Level-2 support for Genesys Engage, SIP, SBCs, trace logs, ORS, and URS.Provide L2 support for Genesys IVR...

  • L2 Helpdesk Engineer

    3 days ago

    Pune, Maharashtra, India Parkar Digital Full time ₹ 48,00,000 - ₹ 96,00,000 per year

    About Parkar Digital:Parkar Digital is a Hybrid first company dedicated to hiring, retaining, and developing high-performing employees and teams with diverse backgrounds. We are a digital transformation and software engineering company headquartered in Atlanta, USA, and have our engineering teams across the US, India, and Latin America. Our solutions are...

  • L1/L2 Support Specialist

    10 hours ago

    Pune, Maharashtra, India VAK Consulting LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Provide L1/L2 support for business users and technical teams.Monitor and troubleshoot issues related to Vertafore applications (AMS360, ImageRight, NetRate).Work closely with internal stakeholders to resolve business and operational challenges.Analyze system performance, identify bottlenecks, and recommend improvements.Respond to incidents, service requests,...

  • SAP TRM L2 Support Specialist

    2 days ago

    Pune, Maharashtra, India Brainamaze Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a skilled SAP TRM L2 Support Specialist to deliver advanced functional support for Treasury modules. The role includes resolving complex incidents, performing root cause analysis, coordinating with L3/vendor teams, and driving process improvements. Key Responsibilities: Provide advanced functional support for SAP TRM modules. Resolve...

  • Automation Anywhere L2 Support Engineer

    2 weeks ago

    Pune, Maharashtra, India UBS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    IndiaInformation Technology (IT)Group FunctionsJob Reference #323238BRCityPuneJob TypeFull TimeYour roleAre you an expert when it comes to tools like Automation Anywhere? Do you have a proven ability to solve complex issues? Do you have a track record of improving processes? We're looking for a Tech Engineer to: Support and maintain the mission critical...