Automation Anywhere L2 Support Engineer

India

Information Technology (IT)

Group Functions

Job Reference #

323238BR

City

Pune

Job Type

Full Time

Your role

Are you an expert when it comes to tools like Automation Anywhere? Do you have a proven ability to solve complex issues? Do you have a track record of improving processes?

We're looking for a Tech Engineer to:

• Support and maintain the mission critical Robotics Process Automation (RPA) central platform across several technical domains
• Establish support excellency across our all our products and processes provided to our automation business globally
• Interact with automation business clients for support and request management
• Deploy controlled releases through the environment chain up to production
• Define workarounds for known errors and initiate process improvements

Your team

You'll be working in the Robotics Process Automation (RPA) central L2 Platform Support team based in Pune India. We are a dynamic and diverse team of professionals located in India, USA, United Kingdom and Switzerland. We integrate and support RPA Platform components which are used by UBS business users globally to execute process automation.

Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise

• Bachelor's and/or Master's degree in Computer Science, Computer Engineering or related technical discipline
• Hands-on experience with Automation Anywhere products at a medium to large enterprise, including knowledge of the administration of the AA Control Room (CR, API, BLM, etc.) and robot code development
• Incident, Change and Problem Management experience, including experience of system monitoring integration and application performance management (APM) platforms: e.g. Azure Monitor / Application Insights, Cisco AppDynamics, Microsoft System Center Operation Manager (SCOM), Splunk
• Strong troubleshooting skills at Windows desktop level, including Microsoft Office products and ability to understand and improve automation logic or code
• Proficient with the administration and support of Windows client and server operating systems, including good experience with Cloud platforms like Microsoft Azure
• Solid network and Microsoft MSSQL database administration and support knowledge, able to read and write TSQL queries
• Good knowledge of scripting languages, e.g. HTML, Microsoft Visual Basic for Application (VBA), PowerShell, VBScript
• ITIL Knowledge and certification are desired

About us

UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

How we hire

We may request you to complete one or more assessments during the application process.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.

We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.