L2 Support Engineer

6 hours ago

Pune, Maharashtra, India Teceze Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: L2 Support Engineer

Location: Pune

Position Type: Full Time

Experience: 3-5 Years

Job Overview:

We are seeking an experienced L2 Support Engineer to join our team. The candidate will provide advanced technical support, manage IT infrastructure, and ensure smooth daily operations across networks, servers, and end-user systems.

Key Responsibilities:

  • Provide L2 troubleshooting and support for hardware, software, server, control systems, and networking issues.
  • Manage and maintain LAN, network devices, connectivity, and firewall configuration/monitoring.
  • Administer and monitor Windows Server, Active Directory, IIS, DNS, DHCP ensuring uptime, performance, and security.
  • Support and maintain 120 desktops/laptops, including OS installation, configuration, upgrades, and Microsoft Server/Desktop OS.
  • Manage peripherals including printers, backup devices, and print server management.
  • Maintain 10 NAS devices, ensuring data availability, storage, and backups.
  • Administer computer systems and operating system management practices.
  • Handle software installation, user accounts & password management, and virus prevention.
  • Oversee asset management of systems, spares, licensed software, and media.
  • Maintain documentation of incidents, resolutions, IT infrastructure, reports, and SOPs.
  • Use IT call management systems efficiently, ensuring SLA compliance.
  • Manage and coordinate support engineer teams across locations.
  • Coordinate IT projects and task completion through the support team.
  • Maintain inventory of IT spares, laptops, and other materials.
  • Escalate unresolved issues to vendors and ensure prompt resolution.
  • Assist in implementing IT policies, procedures, and best practices.
  • Analyze & document IT system and process requirements.
  • Communicate complex technical issues effectively, with strong diagnostic and problem-solving skills.
  • Prioritize and manage multiple tasks while serving a diverse group of internal and external customers.

Qualifications:

  • Bachelors degree in Computer Science, IT, or related field.
  • 3–5 years of experience in IT support, system administration, or networking (L2 level preferred).
  • Strong knowledge of LAN/WAN, TCP/IP, DHCP, DNS, VPN, and firewall technologies.
  • Hands-on experience with Windows/Linux server administration.
  • Familiarity with NAS storage management and backup solutions.
  • Good knowledge of desktop OS (Windows/Mac), troubleshooting, and patch management.
  • Relevant certifications (CCNA, MCSA, CompTIA Network+/Security+) are a plus.
  • Working hours: 9 AM to 6 PM, Monday to Saturday (2nd & 4th Saturday off).

  • L2 Support Engineer

    9 hours ago

    Pune, Maharashtra, India TECEZE Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: L2 Support EngineerLocation: PunePosition Type: Full TimeExperience: 3-5 YearsJob Overview:We are seeking an experienced L2 Support Engineer to join our team. The candidate will provide advanced technical support, manage IT infrastructure, and ensure smooth daily operations across networks, servers, and end-user systems.Key...

  • L2 Application Support Engineer

    7 days ago

    Pune, Maharashtra, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    L2 Application Support EngineerTechnical Skills :Must have : Unix , SQL , L2 Production Support experience , change management , incident management, problem management , Monitoring tools like Splunk/Dynatrace.Good to have : Exposure to Automation tools like XLR , CI CD pipeline and DevOps skills like Jenkins , Chef Infra & HabitatMust be ready to work 24 by...

  • L2 Support Engineer

    5 days ago

    Pune, Maharashtra, India Square One Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Position OverviewWe are looking for an experienced L2 Support Engineer to join our team.ResponsibilitiesThe ideal candidate will be responsible for providing advanced technical support, managing IT infrastructure, and ensuring smooth day-to-day operations across networks, servers, and end-user Responsibilities :Provide L2-level troubleshooting and technical...

  • L2 Support Engineer

    5 days ago

    Pune, Maharashtra, India Square One Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position Overview : We are looking for an experienced L2 Support Engineer to join our team. The ideal candidate will be responsible for providing advanced technical support, managing IT infrastructure, and ensuring smooth day-to-day operations across networks, servers, and end-user systems. Key Responsibilities : - Provide L2-level...

  • L2 SAP Hybris Support Engineer

    4 weeks ago

    Pune, Maharashtra, India CliqHR Full time

    SAP Hybris L2 Support EngineerWe are looking for a skilled SAP Hybris L2 Support Engineer to provide technical support and ensure smooth operations of our eCommerce platform. The role involves acting as the primary point of contact for L2 support, investigating and resolving escalated incidents, and minimizing business disruption. You will monitor system...

  • AS400 L2 Support

    4 hours ago

    Pune, Maharashtra, India Systems Plus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Total 68 years of experience in AS400 and JDA MMS support, with hands-on experience in L2 troubleshooting and mentoring. Retail experience is a big plus.•      Perform 100% of L2 responsibilities, including intermediate troubleshooting of AS400,JDA MMS, WMS, MAO, Storenet modules for data inconsistencies, job failures, and integration...

  • L2 Helpdesk Engineer

    2 days ago

    Pune, Maharashtra, India Parkar Digital Full time ₹ 48,00,000 - ₹ 96,00,000 per year

    About Parkar Digital:Parkar Digital is a Hybrid first company dedicated to hiring, retaining, and developing high-performing employees and teams with diverse backgrounds. We are a digital transformation and software engineering company headquartered in Atlanta, USA, and have our engineering teams across the US, India, and Latin America. Our solutions are...

  • L1/L2 Support Specialist

    1 hour ago

    Pune, Maharashtra, India VAK Consulting LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Provide L1/L2 support for business users and technical teams.Monitor and troubleshoot issues related to Vertafore applications (AMS360, ImageRight, NetRate).Work closely with internal stakeholders to resolve business and operational challenges.Analyze system performance, identify bottlenecks, and recommend improvements.Respond to incidents, service requests,...

  • SAP TRM L2 Support Specialist

    2 days ago

    Pune, Maharashtra, India Brainamaze Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a skilled SAP TRM L2 Support Specialist to deliver advanced functional support for Treasury modules. The role includes resolving complex incidents, performing root cause analysis, coordinating with L3/vendor teams, and driving process improvements. Key Responsibilities: Provide advanced functional support for SAP TRM modules. Resolve...

  • L2 Support Engineer

    4 hours ago

    Pune, Maharashtra, India Flynaut Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionJob SummaryFlynaut is seeking skilledLevel 2 Technical Support Engineersto deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint. You will troubleshoot complex issues, guide Level 1 technicians, and drive successful Exchange and SharePoint...