IT Support Lead-Unix servers, Middleware, L2/L3 support-Pyment domain

2 days ago

Pune, Maharashtra, India Cortex Consultants Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Title: IT Operations Support Team Lead Location: Pune (WFO - 5 Days a Week) Experience: 8 to 12 Years Interview Date: 22nd March (Face-to-Face, Pune) Domain: Payment Services Job Description: We are looking for an experienced IT Operations Support Team Lead to join our team in Pune. This role requires expertise in Unix servers, Middleware technologies, and providing L2/L3 support in a high-performance environment. The ideal candidate should come from a Payment Services background with proven leadership experience. Key Responsibilities:
  • Lead and manage a team of IT support professionals providing L2/L3 support for Unix servers and Middleware applications.
  • Oversee the installation, configuration, and maintenance of Unix servers and Middleware systems.
  • Troubleshoot and resolve complex issues in Payment Services applications, ensuring minimal downtime and high availability.
  • Monitor system performance and proactively identify and resolve potential issues.
  • Collaborate with cross-functional teams to implement changes and updates in production environments.
  • Provide escalation support for critical incidents and guide the team in problem resolution.
  • Ensure adherence to operational procedures and best practices in system support and maintenance.
  • Lead incident management, root cause analysis, and post-mortem reviews for critical incidents.
  • Prepare and maintain system documentation, processes, and knowledge base articles.
Required Skills:
  • 8 to 12 years of experience in IT Operations support, with a strong focus on Unix servers and Middleware technologies.
  • Proven experience in L2/L3 support in an enterprise environment.
  • Extensive knowledge of Payment Services and related technologies.
  • Strong troubleshooting and problem-solving skills, especially in production environments.
  • Ability to lead and mentor a team of IT support professionals.
  • Excellent communication skills, both verbal and written, for interacting with stakeholders and clients.
Interview Details:
  • Date: 22nd March
  • Mode: Face-to-Face
  • Location: Pune
Note: The position is full-time, on-site (5 days a week) in Pune

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