L1 Support Engineer

1 day ago


Pune, Maharashtra, India Datametica Full time ₹ 9,00,000 - ₹ 12,00,000 per year

L1 Support Engineer - Hadoop Ecosystem

We are looking for a L1 Support Engineer to join our 24x7 operations team. This role involves providing critical first-line support for a large-scale data platform based on the Hadoop ecosystem.

Key Responsibilities

• Provide first-line technical support for production issues across the Hadoop platform, ensuring rapid diagnosis and resolution.

• Perform monitoring and execute system health checks.

• Utilize SQL for data validation and initial incident investigation.

• Apply basic Unix/Linux commands for log analysis and platform troubleshooting.

• Support core Hadoop ecosystem components, specifically Sqoop, Hive, and Impala, handling job monitoring and basic issue resolution.

• Escalate major issues and complex incidents to L2/L3 support teams following established protocols.

• Document incidents and contribute to the knowledge base.

• Participate in rotational shifts to ensure continuous 24x7 platform coverage.

Required Skills

• Experience in an IT support, operations, or technical role.

• Strong proficiency in SQL.

• Competence with basic Unix/Linux commands.

• Familiarity with the Hadoop ecosystem and hands-on experience with Sqoop, Hive, and Impala.

• Must be a collaborative team player with the ability to manage pressure effectively.

Desired Skills (Advantage)

• Knowledge or experience with Spark and PySpark.



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