Junior Network Engineer – L1 Support
6 days ago
On-site
Pune, Bangalore
Posted on
Job Description
Core Responsibilities
Provide first-line support for enterprise network infrastructure including routers, switches, firewalls, VPNs, and wireless access points.
Monitor network performance, alerts, and events using tools like SolarWinds, PRTG, Nagios, and Cisco Prime to ensure optimal uptime.
Perform initial L1 troubleshooting for WAN/LAN connectivity, VPN issues, hardware faults, and configuration errors.
Escalate complex incidents to L2 engineers with proper log collection, preliminary diagnosis, and ticket documentation.
Conduct basic configuration and connectivity tests on Cisco/Juniper/Fortinet/HP/Aruba devices under supervision.
Maintain accurate and timely incident, change, and request records in ticketing systems such as ServiceNow, BMC Remedy, or Jira.
Execute defined Standard Operating Procedures (SOPs) and runbooks for recurring tasks and known issues.
Assist in network health checks, performance monitoring, and link utilization tracking for enterprise locations.
Coordinate with internal IT, cloud, and security teams during cross-functional incidents and change requests.
Participate in 24×7 rotational shift operations, ensuring consistent monitoring coverage, timely escalation, and proper shift handover notes.
Ensure adherence to SLA and ITIL-based support processes for all incident and service requests.
Maintain strong communication with service delivery leads, vendors, and end-users for status updates and ticket closure.
Support periodic patching, backup verification, and compliance checks as directed by senior engineers or NOC leads.
Follow all security, access control, and audit-compliance guidelines during troubleshooting and device access.
Contribute to documentation updates, including network diagrams, device inventories, and escalation matrix changes.
Participate in ongoing learning and certification programs (CCNA, NSE, JNCIA) to enhance technical growth and team capability.
Key Information
Industry
IT Infrastructure / Network Operations / Managed Services
Work Experience
2 to 3.5 years
City
Pune, Bangalore
State/Province
Maharashtra, Karnataka
Country
India
Zip/Postal Code
411001, 560001
-
Technical Support L1 Engineer Hardware
6 days ago
Pune, Maharashtra, India Openview Technologies Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,00,000 per yearWe're Hiring: L1 Engineer & Fresher – Technical & Desktop Support Location: Pune (On-site) Immediate Joiners Preferred Fixed Salary: ₹15,000 Fixed (Rotational shifts)Are you passionate about IT support and ready to take on real-world technical challenges?We're looking for an L1 Engineer – Technical & Desktop Support who can provide exceptional user...
-
Technical Support L1 Engineer
2 weeks ago
Pune, Maharashtra, India Openview Technologies Pvt Ltd Full time ₹ 5,000 - ₹ 15,000 per yearWe Are Hiring–L1 Engineer (Technical & Desktop Support) This is an opportunity for motivated IT professionals who are serious about building a career in Technical Support & Desktop Support. We are looking for candidates with the right skills, dedication, and eagerness to grow with us.Location: Chakan PuneExperience: 6 months - 2 years OnlySalary: ₹5,000...
-
Network Security Engineer
1 week ago
Pune, Maharashtra, India Amazure Technologies Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearResponsibilitiesTroubleshooting: Handle escalated technical issues related to firewalls, VPNs, and general network connectivity that L1 support cannot resolve.Policy and Configuration Management:Review, modify, add, and delete firewall rules and policies according to client change management processes.Optimize firewall rule sets for improved...
-
Network Support Engineer L1
2 days ago
Pune, Maharashtra, India Rg Techsol Full time ₹ 6,00,000 - ₹ 8,00,000 per yearRole & responsibilitiesSupport, configure, and maintain network devices (routers, switches, firewalls, servers)Monitor network performance and resolve connectivity issuesEnforce network security policies and monitor for vulnerabilitiesInstall and integrate new network hardware/software updatesManage user accounts, permissions, and access controlsTroubleshoot...
-
L1 Microsoft Support Engineer
2 days ago
Pune, Maharashtra, India AlifCloud IT Consulting Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title: L1 Microsoft Support EngineerLocation: NIBM Pune, IndiaJob Type: Full-TimeWork Type: Fully OnsiteCompensation: As per market standardsKey Skills: Microsoft 365, Office, Intune, Entra ID, Defender for Office, Endpoint SecurityJob Description:We are seeking a passionate and skilled M365 L1 Support Engineer to join our team. As a Level 1 Support...
-
IT Service Desk L1 Engineer
4 days ago
Pune, Maharashtra, India 66degrees Full time ₹ 4,00,000 - ₹ 8,00,000 per yearOverview of 66degrees66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.Overview of roleThe IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues...
-
L1 Microsoft
1 week ago
Pune, Maharashtra, India Flynaut Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Description – L1 Microsoft 365 & Desktop Support EngineerLocation: [Pune / Hybrid]Employment Type: Full-Time / Internship Opportunities AvailableAbout the RoleFlynaut is looking for enthusiastic and customer-focused L1 Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments with good communication...
-
L1 Microsoft
1 week ago
Pune, Maharashtra, India Flynaut Infotech Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per yearAbout Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With...
-
Sr. Network Engineer
1 week ago
Pune, Maharashtra, India ThoughtSol Infotech Pvt. Ltd. Full time ₹ 4,57,000 - ₹ 10,00,000 per yearJob Title: L2 Network EngineerLocation: Across all locations (Sitting Location- Pune)Travel Requirement: Monthly travel across locations, on-site visits as neededJob Summary: We are seeking a skilled and proactive L2 Network Engineer to manage and support our network infrastructure across multiple locations. The ideal candidate will be responsible for...
-
Network Engineer
4 days ago
Pune, Maharashtra, India AMBC INC Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOn-sitePune , BengaluruPosted on Job DescriptionCore ResponsibilitiesProvide L2-level network support for enterprise clients operating across global hybrid environments (on-prem & cloud).Configure, maintain, and troubleshoot routers, switches, firewalls, SD-WAN, VPNs, and wireless controllers (Cisco, Juniper, Fortinet, Palo Alto).Support cloud networking...