
Network Engineer
5 days ago
On-site
Pune , Bengaluru
Posted on
Job Description
Core Responsibilities
Provide L2-level network support for enterprise clients operating across global hybrid environments (on-prem & cloud).
- Configure, maintain, and troubleshoot routers, switches, firewalls, SD-WAN, VPNs, and wireless controllers (Cisco, Juniper, Fortinet, Palo Alto).
- Support cloud networking components across AWS (VPC, Subnets, Gateways) and Azure (VNet, NSG, ExpressRoute) environments.
- Manage incident and change requests in ITSM systems such as ServiceNow, BMC Remedy, or Jira following ITIL standards.
- Perform L2 troubleshooting for critical network outages, latency issues, and performance degradation incidents.
- Collaborate with L1 engineers to validate escalations, provide technical guidance, and ensure SLA adherence.
- Execute infrastructure changes, including firmware upgrades, device patching, and configuration migrations.
- Coordinate with L3 teams, cloud specialists, and OEM vendors (Cisco TAC, Fortinet, Juniper Support) for advanced troubleshooting and escalations.
- Monitor and optimize network performance using tools like SolarWinds, PRTG, Zabbix, and Nagios, ensuring high network availability and uptime.
- Maintain and update network documentation, configuration diagrams, SOPs, and troubleshooting runbooks.
- Participate in major incident management (P1/P2) bridges and contribute to root cause analysis (RCA) reporting.
- Ensure security compliance by applying network hardening practices, configuration baselines, and audit readiness checks.
- Support business continuity and DR (Disaster Recovery) exercises by validating network redundancy and failover mechanisms.
- Work closely with internal and client stakeholders to deliver stable, compliant, and secure network operations.
- Contribute to process improvements, automation scripts, and proactive monitoring initiatives to minimize manual interventions.
Key Information
Industry
IT Infrastructure / Network Operations / Managed Services
Work Experience
4 to 8 years
City
Pune , Bengaluru
State/Province
Maharashtra, Karnataka
Country
India
Zip/Postal Code
411001, 560001
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