Network Support Engineer L1
3 days ago
Role & responsibilities
- Support, configure, and maintain network devices (routers, switches, firewalls, servers)
- Monitor network performance and resolve connectivity issues
- Enforce network security policies and monitor for vulnerabilities
- Install and integrate new network hardware/software updates
- Manage user accounts, permissions, and access controls
- Troubleshoot network incidents and escalate when necessary
- Maintain up-to-date network documentation and procedures
- Coordinate with vendors for issue resolution
- Assist in network upgrades, expansions, and regular maintenance
Preferred candidate profile
- Bachelors degree in Computer Science, IT, or related field (preferred)
- Basic to intermediate knowledge of TCP/IP, DNS, DHCP, and network hardware
- Familiar with firewalls, VPNs, routing, and switching
- Experience with network monitoring and troubleshooting tools
- Strong problem-solving skills; able to work under supervision
- Good communication skills for user support and documentation
- Knowledge of Cisco Meraki wireless
- Hands-on experience with Fortinet firewalls
- CCNA or equivalent certification (highly desirable)
- Exposure to Cisco, Juniper, or Fortinet environments is a plus
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