ATSC L1 support Infrastructure

1 week ago


Pune, Maharashtra, India isoftronics Full time ₹ 1,54,000 - ₹ 8,78,666 per year

Contact HR - YAMINI

Job Description

ATSC L1 support Infrastructure (Tech Calls and Chats)

Must-have- English communication skills, Onsite, Shift Timing- 5:30 PM- 3:00 AM

  • First level triage of issue and provide support using the SOPs on Email Client Configuration in desk

side devices and portable devices.

  • Installation of Standard Windows operating System and Linux, Mac, Standard office Automation Software.
  • Put in the best effort to restore data in case of crash exploring third party assistance when required.
  • Configuration of Printer Drivers for local and network Printers on the laptops.
  • Work with NOC team/s to update any FW rules required.
  • Support the business by engaging enterprise command centre (ECC) for business-critical issues.
  • Resolve hardware problems or escalate hardware problems for end user devices to suppliers.
  • Provide onsite support for customer approved patch/ anti-virus updates through central Antivirus Console/ Central Patch distribution Software.

Job Types: Full-time, Part-time

Pay: ₹154, ₹878,666.50 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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