ATSC L1 support Infrastructure
1 week ago
Contact HR - YAMINI
Job Description
ATSC L1 support Infrastructure (Tech Calls and Chats)
Must-have- English communication skills, Onsite, Shift Timing- 5:30 PM- 3:00 AM
- First level triage of issue and provide support using the SOPs on Email Client Configuration in desk
side devices and portable devices.
- Installation of Standard Windows operating System and Linux, Mac, Standard office Automation Software.
- Put in the best effort to restore data in case of crash exploring third party assistance when required.
- Configuration of Printer Drivers for local and network Printers on the laptops.
- Work with NOC team/s to update any FW rules required.
- Support the business by engaging enterprise command centre (ECC) for business-critical issues.
- Resolve hardware problems or escalate hardware problems for end user devices to suppliers.
- Provide onsite support for customer approved patch/ anti-virus updates through central Antivirus Console/ Central Patch distribution Software.
Job Types: Full-time, Part-time
Pay: ₹154, ₹878,666.50 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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