l1 voice support
23 hours ago
Role Name: L1 Voice Support
Qualification: Degree or Diploma in Computers/Networking. Good knowledge of dialer management
Location: Nashik
Eligibility: Should have a minimum of 2 years of experience in dialer management
Responsibilities:
Ø Managing Dialer operations
Ø Providing L1 Voice support
Ø Real Time PRI Monitoring
Ø Agent ID Creation/Deletion
Ø Creating and Managing campaigns
Ø Uploading/Re-churning Data on Dialer
Ø Agents Alignment & Real Time Monitoring
Ø Restricting Referral, PTP, DNC, Wrong numbers and Paid Accounts
Ø Filter change and strategy implementation
Technical Skills
Ø Degree or Diploma in computer science/Networking
Ø Knowledge of Dialer will be an advantage
Ø Good Communication Skills - English (Spoken & Written)
Additional Details:
Ø Should be flexible to work in a 7 Days working environment with rotational Offs
Ø Should be flexible to work in rotational shifts (Between 8:00 AM – 7:00 PM)
Location
Pune
Job Function
BUSINESS PROCESS SERVICES
Role
Process Agent
Job Id
379110
Desired Skills
Customer Relationship Management | Customer Service
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE
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