l1 voice support

5 hours ago


Pune, Maharashtra, India Tata Consultancy Services (TCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role Name: L1 Voice Support

Qualification: Degree or Diploma in Computers/Networking. Good knowledge of dialer management

Location: Nashik

Eligibility: Should have a minimum of 2 years of experience in dialer management

Responsibilities:

Ø Managing Dialer operations

Ø Providing L1 Voice support

Ø Real Time PRI Monitoring

Ø Agent ID Creation/Deletion

Ø Creating and Managing campaigns

Ø Uploading/Re-churning Data on Dialer

Ø Agents Alignment & Real Time Monitoring

Ø Restricting Referral, PTP, DNC, Wrong numbers and Paid Accounts

Ø Filter change and strategy implementation

Technical Skills

Ø Degree or Diploma in computer science/Networking

Ø Knowledge of Dialer will be an advantage

Ø Good Communication Skills - English (Spoken & Written)

Additional Details:

Ø Should be flexible to work in a 7 Days working environment with rotational Offs

Ø Should be flexible to work in rotational shifts (Between 8:00 AM – 7:00 PM)

Location

Pune

Job Function

BUSINESS PROCESS SERVICES

Role

Process Agent

Job Id

379110

Desired Skills

Customer Relationship Management | Customer Service

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE


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