US Voice Support Representative

6 days ago

Pune, Maharashtra, India UPS Supply Chain Solutions (UPS SCS) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.

Key Responsibilities:

  • Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.
  • Understand customer needs and offer solutions that align with UPS Logistics services and policies.
  • Manage calls while maintaining a high standard of service.
  • Accurately document customer interactions and issue resolutions in the CRM system.
  • Stay informed about UPS Logistics products, services, and operational guidelines.
  • Collaborate with internal teams to ensure prompt and effective issue resolution.
  • Identify and suggest areas for process improvement to enhance customer satisfaction.

Qualifications:

  • Experience: A minimum of 1 year of U.S. customer service experience is preferred, ideally in a voice-based support role.
  • Language Skills: Fluency in English with excellent written and verbal communication.
  • Strong problem-solving capabilities and attention to detail.
  • Ability to manage tasks independently and within a team environment.
  • Proficiency in using voice support platforms, CRM tools, and other customer service software.
  • Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones.

Preferred Qualifications:

  • Graduation and above.
  • Experience in call center.
  • Familiarity with international BPOs.
  • Ability to handle high volumes of call traffic effectively.

  • International Voice

    2 hours ago

    Pune, Maharashtra, India Spes Manning Full time ₹ 3,00,000 - ₹ 8,00,000 per year

    Job Discription-Position TitleInternational Voice & Blended / Associate , Representative , AdvisorPackage Upto - 3lpa to 8lpaQualifications / RequirementsEducation: Minimum 12th pass / Graduate / Under graduate (as per your companys standard)Fresher's are welcomeExperience:• Minimum 6 months to 5Years experience in International Voice process (or customer...

  • Team Leader Operations-US Insurance Voice

    2 weeks ago

    Pune, Maharashtra, India Touch Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We do have urgent opening for Team Leader Operations-US Property & Casualty Insurance Voice (Customer Support) Role with one of the fortune 500 companies, US MNC.Before applying, kindly go through the below mentioned details.Profile : Team Leader- US Property & Casualty Insurance Voice Process (Customer Support)Job Location : PuneShift : 24*7 Rotational...

  • GBS Customer Service Representative

    4 days ago

    Pune, Maharashtra, India UPS Supply Chain Solutions (UPS SCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS...

  • US VOICE Process @VIMAN NAGAR Call @Shivangi

    4 days ago

    Pune, Maharashtra, India KVC CONSULTANTS LTD Full time ₹ 31,000 - ₹ 62,500 per year

    Greetings from KVC CONSULTANTS LTDHIRING FOR LEADING ITES MNCs - INTERNATIONAL Voice / Blended in Pune.NEED EXCELLENT ENGLISH COMMUNICATION SKILLS,NEED IMMEDIATE JOINERSJob Description: >>International Voice Process Customer support (Viman Nagar)US ProcessFor FreshersWALK-IN INTERVIEWELIGIBLE-- GRADUATES/UNDERGRADUATESSALARY -- Rs 3.10 LPA5 DAYS WORKING-- 2...

  • Customer Support Representative

    1 week ago

    Pune, Maharashtra, India Tech Mahindra Full time ₹ 6,04,800 per year

    *** TECH MAHINDRA LTD IS HIRING ***** INTERNATIONAL VOICE PROCESS **PROCESS - Telecom Voice ProcessSALARY LPA - 4.8 LPASHIFT - Rotational shiftsWEEK OFF - Two Rotational week offCAB - Both Way cabLOCATION - Hinjewadi Phase 3 PuneELIGIBILITY :QUALIFICATION - GRAD / UGEXPERIENCE - 6 month + experience in international voice processRoles and Responsibilities*...

  • Hardware Technical Support Voice

    4 days ago

    Pune, Maharashtra, India Spes Manning Full time ₹ 2,16,000 - ₹ 4,32,000 per year

    Call or WA on Rashmi MProcess - Voice Technical Support ( Hardware ) for US ClientDesignation - Technical Support AssociateLocation - PuneEligibility - Any Graduate Fresher or Under Graduate with 06 months experienceStrong knowledge of Hardware Networking , BIOS , POST , Ip AddressExcellent English Communication skills are mustNight ShiftsWork from...

  • Customer Executive/Voice-Technical Support

    4 days ago

    Pune, Maharashtra, India Apex One Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Shifts:UK Shift/Technical SupportJob RoleWe are hiring enthusiastic and customer-oriented professionals for our International Voice Process . Key ResponsibilitiesHandle inbound/outbound calls for international customers.Resolve queries and provide appropriate solutions.Ensure high levels of customer satisfaction.Maintain call logs and follow standard...

  • GBS OPS Customer Care Representative-9

    1 week ago

    Pune, Maharashtra, India UPS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Product Support Representative III

    11 hours ago

    Pune, Maharashtra, India UKG Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company OverviewWith 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.At UKG, you get more than just a job. You get to work with...

  • SPE-International voice/Customer support

    2 weeks ago

    Pune, Maharashtra, India Nexwave Talent Management Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesPreferred candidate profileUrgent Hiring1-5 years experience in any International voice processUK/US Customer supportExcellent communication skillsMust be flexible to work US shiftsAny GraduatesTwo way cab providedWork Location: Pune