Lead Support Analyst

5 hours ago

Pune, Maharashtra, India CITIC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Areas of ResponsibilitiesWill be responsible for supporting and maintaining several Shared Services Production Management applications and platforms.Work with application and development team to manage pipeline for delivering solutions, change requests, and enhance change-release process for applications under DevOps model.Document standards, processes and procedures relating to best practices, issues, and resolutions.Coordinate with onshore/offshore resources to respond, diagnose and resolve day-to-day System/User issues specifically related to missing/delayed data, performance issues with platforms, network latency, access/control management, ITRS Monitoring, and ELK/Grafana dashboards.Adhere to ITIL support practices (Incident/Problem/Change/Release Management)Manage and support the ITRS Genos environment with hands-on changes, designs and implementation of solutions provided by core team.Provide support during APAC and EMEA shift timings and flexible to work during limited number of weekends on rotation.Come up with innovative ideas to improve/automate existing process.Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and failback exercises.As a component of Middleware Support, candidate would be responsible for Monitoring the global deployment and traffic, to ensure that global mesh and services are available for our Messaging Middleware Platforms.Provide Support and design recommendation for use of logging, monitoring, and use of the messaging middleware stack (Solace/Tibco/Kafka).Support and build monitoring (ITRS Geneos, Grafana, ELK, Kibana) for data flows, and health status for application teams and internal team.RequirementsBachelor's degree in computer science / engineering OR Minimum 8 years' experience within IT in an Investment Bank.Candidates with a Degree and > 8 years' experience will be considered for Lead Support Analyst.Production support experience with excellent log analysis, problem solving, and trouble shooting skills.Experience supporting systems interacting with front office and middle office or back office.Experience with supporting application in UNIX environments is a must (shell/programming skills advantageous).Experience in managing, changing, and diagnosing ITRS Genos is a must.Experience in SQL (ability to fix/enhance/optimize SQL a must), UNIX scripting skills, and building log/system monitoring is a must.Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.Experience in supporting elastic search stack, and dashboards built on Kibana/Grafana will be an advantage.Experience with Messaging Middleware (Solace/Kafka/Tibco) at a user or support level is a considerable advantage.Experience with network diagnosis and proxy configuration/deployment will be a considerable advantageExcellent/Fluent in EnglishStay informed on CITIC CLSA Job OpportunitiesNot the right fit? You can create a job alert to receive our latest job openings that meet your interest.

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