Analyst- Customer Support

2 days ago

Pune, Maharashtra, India Frido Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Responsibilities: Dive Deep, conduct RCA, Identify causes & Fix them by formulating solutions which may include process changes, new process implementations. Monitor customer support processes such as buyer communications, feedbacks, cancellation & return requests, implement tracking system to analyze customer engagement metrics such as FRT, Resolution TAT. Attain & maintain healthy customer experience metrics. Take lead in change implementation & management. Who are you: You are someone with good command in Excel, Google Sheets, Powerbi & CRM tools. Someone with strong interest in learning new applications and hands -on experience in prompt engineering, A generalist 'eek data analyst with an ability to derive insights out of structured & un-structured datasets. Someone with strong empathy and customer obsession. Ability to set up and own processes. Strive to deliver high standards of customer service. What you will get: Be part of a fast-growing consumer durable brand with a knack for sailing the unknown waters with a fast-paced work environment filled with folks from diverse cultural & functional backgrounds. Competitive salary & benefits.

Experience- 1-3 Years

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Work Location: In person

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