Customer Quality Analyst

4 days ago

Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 4,00,000 - ₹ 12,00,000 per year

The Customer Quality Analyst supports the business by advocating for internal and external customers in resolving product, supply chain, and process quality-related issues. This role focuses on understanding customer expectations, driving issue resolution, and ensuring continuous improvement through collaboration, data analysis, and cross-functional engagement.

This is a Night Shift role (5 PM to 2 AM IST) with a Hybrid work model — employees are expected to work from the office Tuesday to Thursday.

Note:- Although the role category specified in the GPP is Remote, the requirement is for Hybrid

Key Responsibilities:

  • Develop an understanding of customer expectations and requirements for quality with guidance from senior quality team members.
  • Support in identifying, prioritizing, and resolving customer quality issues, including those related to product, supply chain, or processes.
  • Manage and monitor customer shipping claims while ensuring timely resolution and customer satisfaction.
  • Utilize Customer-Centric metrics to prioritize and address customer quality concerns effectively.
  • Collaborate with cross-functional stakeholders from various Cummins entities to address quality and customer care issues.
  • Contribute to continuous improvement initiatives and support or lead Six Sigma and process improvement projects.
  • Support the development and execution of the Customer Quality organization's vision and strategy.
  • Build and maintain relationships with internal teams and external customers to ensure transparent and proactive quality communication.
  • Participate in or lead corrective and preventive action planning to prevent recurrence of customer issues.
  • Support the digitization of quality management processes through Quality 4.0 initiatives (e.g., data analytics, digital twins, adaptive intelligence).

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