Call Quality Analyst

Role Overview:We are seeking a detail-oriented and analytical Quality Analyst to ensure the highest standards in both call quality monitoring and data quality auditing across multiple departments. The role involves auditing Appointment Generation (AG) calls for performance, compliance, and professionalism, as well as verifying the accuracy, consistency, and...

Daily Responsibilities-● Monitor and evaluate customer interactions (emails, calls, chats) to assess the quality of service provided by CRM representatives.● Identify areas of improvement in customer interactions, adherence to processes, and data accuracy.● Provide constructive feedback to CRM representatives based on evaluation results.● Collaborate...

Hi,Greetings from Greeksoft Technologies Pvt LtdWe have opening for QA Analyst in our company. Eligibility Criteria: Education , BE/ B -Tech/ MCA/M.Tech Role: QA Analyst Knowledge, Skills and Abilities:White box testing, Black Box testing, Regression Testing, Smoke testing, and Usability testing.Strong knowledge of software Testing lifecycle.Manual...

Position: Quality AnalystPosition Summary: QA Analyst in Saviant works on the most advanced testing methodologies and standards to develop enterprise applications for different industries. Individuals in this role work on specific projects, with opportunities to switch projects and technologies as they grow and evolve.What we look forStrong analytical and...

QUALITY ANALYSTbluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients in the financial services sector. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the...

About the Role:We are looking for aData Quality Analystto ensure the accuracy, completeness, and consistency of data used forB2B lead generation campaigns. The ideal candidate will have a strong eye for detail, analytical skills, and experience with CRM or lead databases.Key Responsibilities:Validate, clean, and enrich B2B lead data from multiple...

Roles and ResponsibilitiesConduct call audits to ensure quality standards are met.Collaborate with the team to resolve issues and improve overall performance.Desired Candidate Profile1-6 years of experience in a similar role (quality assurance or quality audit).

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...