Call Quality Analyst

Role Overview:We are seeking a detail-oriented and analytical Quality Analyst to ensure the highest standards in both call quality monitoring and data quality auditing across multiple departments. The role involves auditing Appointment Generation (AG) calls for performance, compliance, and professionalism, as well as verifying the accuracy, consistency, and...

Daily Responsibilities-● Monitor and evaluate customer interactions (emails, calls, chats) to assess the quality of service provided by CRM representatives.● Identify areas of improvement in customer interactions, adherence to processes, and data accuracy.● Provide constructive feedback to CRM representatives based on evaluation results.● Collaborate...

Job DescriptionJob Title: Quality Analyst AML/KYC ProcessLocation: Pune, Hinjewadi (Work from Office)Experience: 4 to 8 Years (Minimum 2 years of documented Quality experience)Industry: BPO / Financial ServicesProcess: Anti-Money Laundering (AML) / Know Your Customer (KYC)Role Overview:We are looking for a meticulous and experienced Quality Analyst to...

Job Title: Quality Analyst – AML/KYC Process Location: Pune, Hinjewadi (Work from Office) Experience: 4 to 8 Years (Minimum 2 years of documented Quality experience) Industry: BPO / Financial Services Process: Anti-Money Laundering (AML) / Know Your Customer (KYC) Role Overview: We are looking for a meticulous and experienced Quality Analyst to...

Hi,Greetings from Greeksoft Technologies Pvt LtdWe have opening for QA Analyst in our company. Eligibility Criteria: Education , BE/ B -Tech/ MCA/M.Tech Role: QA Analyst Knowledge, Skills and Abilities:White box testing, Black Box testing, Regression Testing, Smoke testing, and Usability testing.Strong knowledge of software Testing lifecycle.Manual...

Position: Quality AnalystPosition Summary: QA Analyst in Saviant works on the most advanced testing methodologies and standards to develop enterprise applications for different industries. Individuals in this role work on specific projects, with opportunities to switch projects and technologies as they grow and evolve.What we look forStrong analytical and...

Job DescriptionQuality Analyst / Automation Tester, ASPosition OverviewJob Title: Quality Analyst / Automation TesterCorporate Title - AssociateLocation: Pune, IndiaRole Description- The Quality Analyst / Automation Tester will have at least 5-8 years of experience and provides an oversight of quality of Squad deliverables.- The tester will test new features...

QUALITY ANALYSTbluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients in the financial services sector. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the...

Title: Quality Analyst - L1 Requisition ID: 67948 City: Pune Country/Region: IN Do 1. Conduct process quality audits as per planConduct various process audits as per guidelines and SPO's defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly...

A. Position Summary:Complete the daily audit / sampling countsIdentify the gaps areas in the audit and report it to the Quality Lead and aboveObserve the trend of the errors for the process and suggest the improvement planConduct regular feedback sessions to BQAsEssential Qualification and Work Experience:Graduate / Diploma HolderKnowledge on Mortgage...