Call Quality Analyst

We're Hiring Join Our Journey of InnovationAre you ready to shape the future with us? We're on the lookout for passionate, curious, and driven individuals to join our growing teamQDegrees Services,we are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer...

Role Overview:We are seeking a detail-oriented and analytical Quality Analyst to ensure the highest standards in both call quality monitoring and data quality auditing across multiple departments. The role involves auditing Appointment Generation (AG) calls for performance, compliance, and professionalism, as well as verifying the accuracy, consistency, and...

Roles & Responsibilities:Monitor calls of AR Callers and provide feedback to improve call quality, communication skills, and adherence to processes.Identify training needs and assist in conducting refresher sessions for AR callers.Ensure compliance with quality standards, client guidelines, and HIPAA regulations.Analyze call data and prepare...

Role - Quality Analyst Service DeskSkills - Technical Support | Service desk | Call Audit | QC ToolsExp - Min 2 YearsLoc - PuneImmediate Joiners only | WFO | Both ways Cabs5 Days working 2 days rotational off |

Quality executive is responsible to perform activities outlined in the Service Quality Plan and identify agent / program level improvement opportunities. Executive is required to work closely with the production resource to ensure adherence to the client and process specific requirements. Ensure that regular feedback and error sharing sessions are conducted...

Job DescriptionJob Title: Quality Analyst AML/KYC ProcessLocation: Pune, Hinjewadi (Work from Office)Experience: 4 to 8 Years (Minimum 2 years of documented Quality experience)Industry: BPO / Financial ServicesProcess: Anti-Money Laundering (AML) / Know Your Customer (KYC)Role Overview:We are looking for a meticulous and experienced Quality Analyst to...

Job Title: Quality Analyst – AML/KYC Process Location: Pune, Hinjewadi (Work from Office) Experience: 4 to 8 Years (Minimum 2 years of documented Quality experience) Industry: BPO / Financial Services Process: Anti-Money Laundering (AML) / Know Your Customer (KYC) Role Overview: We are looking for a meticulous and experienced Quality Analyst to...

About the Role:We are looking for a Data Quality Analyst to ensure the accuracy, completeness, and consistency of data used for B2B lead generation campaigns. The ideal candidate will have a strong eye for detail, analytical skills, and experience with CRM or lead databases.Key Responsibilities:Validate, clean, and enrich B2B lead data from multiple...

Position: Quality AnalystPosition Summary: QA Analyst in Saviant works on the most advanced testing methodologies and standards to develop enterprise applications for different industries. Individuals in this role work on specific projects, with opportunities to switch projects and technologies as they grow and evolve.What we look forStrong analytical and...

QUALITY ANALYSTbluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients in the financial services sector. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the...