Call Quality Analyst

Job description Company Website- FITTR Job Title- Quality Analyst for Customer Support Job Location- Pune Seniority Level- Individual Contributor Range Of Experience- 2 to 5 years Job Summary: Write the Job Summary on what this role would be doing, this is direct summary of Top Role Activities. Include details on the department and its vision We are...

Role Overview:We are seeking a detail-oriented and analytical Quality Analyst to ensure the highest standards in both call quality monitoring and data quality auditing across multiple departments. The role involves auditing Appointment Generation (AG) calls for performance, compliance, and professionalism, as well as verifying the accuracy, consistency, and...

Roles & Responsibilities:Monitor calls of AR Callers and provide feedback to improve call quality, communication skills, and adherence to processes.Identify training needs and assist in conducting refresher sessions for AR callers.Ensure compliance with quality standards, client guidelines, and HIPAA regulations.Analyze call data and prepare...

Quality executive is responsible to perform activities outlined in the Service Quality Plan and identify agent / program level improvement opportunities. Executive is required to work closely with the production resource to ensure adherence to the client and process specific requirements. Ensure that regular feedback and error sharing sessions are conducted...

Quality Analyst- US Voice processLocation: PuneRoles and Responsibilities:● Develop and maintain internal support and call center quality standards● Review a subset of sales agents' interactions (calls, emails, chats, etc.)● Provide meaningful and constructive feedback on evaluations● Discuss and explain feedback with agents in regular meetings●...

Job Title: Quality Analyst – AML/KYC Process Location: Pune, Hinjewadi (Work from Office) Experience: 4 to 8 Years (Minimum 2 years of documented Quality experience) Industry: BPO / Financial Services Process: Anti-Money Laundering (AML) / Know Your Customer (KYC) Role Overview: We are looking for a meticulous and experienced ...

Job Title: Quality Analyst – AML/KYC Process Location: Pune, Hinjewadi (Work from Office) Experience: 4 to 8 Years (Minimum 2 years of documented Quality experience) Industry: BPO / Financial Services Process: Anti-Money Laundering (AML) / Know Your Customer (KYC) Role Overview: We are looking for a meticulous and experienced Quality Analyst to...

Position: Quality AnalystPosition Summary: QA Analyst in Saviant works on the most advanced testing methodologies and standards to develop enterprise applications for different industries. Individuals in this role work on specific projects, with opportunities to switch projects and technologies as they grow and evolve.What we look forStrong analytical and...

Quality Analyst with 3+ yrs exp at VIBE IT SOLUTIONS. Must be smart, logical, detail-oriented, and ready for challenges. Skilled in manual & automation testing, bug detection, test scripts, collaboration, and delivering high-quality software.

Job DescriptionQuality Analyst / Automation Tester, ASPosition OverviewJob Title: Quality Analyst / Automation TesterCorporate Title - AssociateLocation: Pune, IndiaRole Description- The Quality Analyst / Automation Tester will have at least 5-8 years of experience and provides an oversight of quality of Squad deliverables.- The tester will test new features...