Quality Analyst

2 weeks ago


Pune, Maharashtra, India AM Infoweb Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Roles & Responsibilities:

  • Monitor calls of AR Callers and provide feedback to improve call quality, communication skills, and adherence to processes.
  • Identify training needs and assist in conducting refresher sessions for AR callers.
  • Ensure compliance with quality standards, client guidelines, and HIPAA regulations.
  • Analyze call data and prepare daily/weekly/monthly quality reports.
  • Work closely with the operations team to enhance performance and reduce errors.
  • Drive continuous process improvement initiatives.
  • Handle escalations related to quality and client feedback.

Desired Candidate Profile:

  • Graduate in any discipline.
  • 25 years of experience in US Healthcare RCM, with at least 1 year as a Quality Analyst for AR calling.
  • Strong knowledge of AR calling, denial management, and revenue cycle process.
  • Excellent communication, listening, and analytical skills.
  • Ability to mentor and provide constructive feedback to AR Callers.
  • Knowledge of quality monitoring tools and MS Office (Excel, PPT, Word).
  • Flexible to work in US Night Shifts.

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