Quality Analyst

2 days ago

Pune, Maharashtra, India AM Infoweb Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Roles & Responsibilities:

  • Monitor calls of AR Callers and provide feedback to improve call quality, communication skills, and adherence to processes.
  • Identify training needs and assist in conducting refresher sessions for AR callers.
  • Ensure compliance with quality standards, client guidelines, and HIPAA regulations.
  • Analyze call data and prepare daily/weekly/monthly quality reports.
  • Work closely with the operations team to enhance performance and reduce errors.
  • Drive continuous process improvement initiatives.
  • Handle escalations related to quality and client feedback.

Desired Candidate Profile:

  • Graduate in any discipline.
  • 25 years of experience in US Healthcare RCM, with at least 1 year as a Quality Analyst for AR calling.
  • Strong knowledge of AR calling, denial management, and revenue cycle process.
  • Excellent communication, listening, and analytical skills.
  • Ability to mentor and provide constructive feedback to AR Callers.
  • Knowledge of quality monitoring tools and MS Office (Excel, PPT, Word).
  • Flexible to work in US Night Shifts.

  • Quality Analyst

    4 days ago

    Pune, Maharashtra, India Ghrs Training Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role - Quality Analyst Service DeskSkills - Technical Support | Service desk | Call Audit | QC ToolsExp - Min 2 YearsLoc - PuneImmediate Joiners only | WFO | Both ways Cabs5 Days working 2 days rotational off |

  • Quality Analyst

    6 days ago

    Pune, Maharashtra, India Saviant Technology Consulting Software Developme Nt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: Quality AnalystPosition Summary: QA Analyst in Saviant works on the most advanced testing methodologies and standards to develop enterprise applications for different industries. Individuals in this role work on specific projects, with opportunities to switch projects and technologies as they grow and evolve.What we look forStrong analytical and...

  • Quality Analyst

    6 days ago

    Pune, Maharashtra, India Blucognition Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    QUALITY ANALYSTbluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients in the financial services sector. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the...

  • Quality Analyst

    4 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role PurposeThe purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfactionDoConduct process quality audits as per planConduct various process audits as per guidelines and SPOs defined in QMSPrepare findings...

  • Quality Analyst

    1 week ago

    Pune, Maharashtra, India SiteMinder Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Quality Analyst

    1 week ago

    Pune, Maharashtra, India SiteMinder Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Quality Analyst

    1 week ago

    Pune, Maharashtra, India SiteMinder Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Quality Analyst

    6 days ago

    Pune, Maharashtra, India Deutsche Bank Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position OverviewJob Title: Quality Analyst / Automation TesterCorporate Title - AssociateLocation: Pune, IndiaRole DescriptionThe Quality Analyst / Automation Tester will have at least 5-8 years of experience and provides an oversight of quality of Squad deliverables.The tester will test new features with an end-to-end business view to determine that the...

  • Call Quality Analyst

    6 days ago

    Pune, Maharashtra, India QDegrees Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're Hiring Join Our Journey of InnovationAre you ready to shape the future with us? We're on the lookout for passionate, curious, and driven individuals to join our growing teamQDegrees Services,we are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer...

  • Data Quality Analyst

    2 weeks ago

    Pune, Maharashtra, India Equifax Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Data Quality Analyst - ConsumerThe Chief Data Office is a fast growing team critical to the Bureau's objectives of transforming into a Data and Analytics organization. It plays a critical function in building and supporting best-in-class data assets. Data is our second most important asset after our people. As such, Data Quality is a key component of our...