Quality Analyst

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together

What We Do…

We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we're the world's leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder's technology every year.

About the Customer Operations, Enablement Specialist role...

This role will sit within the Business Assurance team, which is part of Business Operations.

As a Quality Analyst in Business Assurance team, you will be working on projects and enhancements on a continuous release cycle (Kanban/Sprint frameworks) alongside highly skilled and experienced developers, admins and Business Analysts.

We are looking for a strong Quality Analyst with strong expertise in both manual and automated testing. The ideal candidate will have hands-on experience with test automation tools, solid understanding of Salesforce/CRM platforms, and a proven ability to deliver high-quality testing outcomes in Agile environments.

What you'll do...

• Attend standups, requirement discussions, and solution workshops with Business Operations teams
• Collaborate with BAs to understand user stories, analyse system impacts, and design effective test scenarios
• Define and maintain QA processes to ensure fast, accurate, and high-quality testing outcomes
• Design, develop, and execute automated test scripts using automation tools such as Selenium, UiPath, or equivalent frameworks
• Create, execute, and review manual and automated test cases, document results, and manage defects with development teams
• Build and continuously enhance test suites, with a strong focus on regression coverage for every release
• Work under tight deadlines across multiple projects and enhancements
• Drive automation initiatives, with a focus on expanding test automation across the ecosystem

What you'll have...

• Having extensive experience in Software Automation Testing, including hands-on experience on Salesforce and/or other CRM platforms
• Proven hands-on experience with test automationtools such as Selenium, UiPath, Tosca, or similar
• Solid experience in manual testing, test planning, and execution, preferably within Salesforce environments
• Hands-on experience testing Salesforce-specific features such as Flows, Validation Rules, Triggers, Apex, Integrations (APIs), and Lightning Web Components (LWCs)
• Strong knowledge of QA methodologies, automation frameworks, and test management tools (e.g., JIRA, TestRail, etc)
• Experience in defining test strategies, regression planning, and automation roadmaps
• Knowledge of Salesforce data model, profiles/roles, sharing rules, and ability to validate field-level security across UI and API
• Experience testing integrations between Salesforce and external systems (REST/SOAP APIs, middleware, Marketing/Service platforms)
• Familiarity with Agile delivery methodologies and cross-functional team collaboration
• Able to prioritise tasks and manage time across multiple projects to achieve on-time deadlines
• ISTQB / Salesforce Administrator and/or Sales/Service Cloud certification(s) preferable

Our Perks & Benefits…

• Hybrid working model (in-office & from home)
• Mental health and well-being initiatives
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.